May 30, 2018 |

Using Voice of Customer Data to Optimize the Contact Center Experience

Call-center improvements yield efficiencies and boost customer satisfaction A customer’s contact center experience is a vital element in customer satisfaction scores. It’s also true that an optimal contact center experience... Read More

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January 18, 2018 |

The design principles behind the latest improvements to the ForeSee survey-taking experience

Over the past year at ForeSee, we have been rapidly improving our product. Our constant updates to ForeSee CX Suite show we have been busy on the reporting side of... Read More

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September 5, 2017 |

Why the gaming industry should place its bets on customer experience

I’m a huge fan of games, especially the ones that include a big payout upon winning! Creating a business from this seems like a great way to monetise our inner desires for competition... Read More

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August 4, 2017 |

The truth about using Root Cause Analysis with Voice of Customer data

As many professionals charged with managing the customer experience at their organization will tell you, being able to effectively leverage Root Cause Analysis (RCA) can be crucial for identifying and addressing customer issues. Using RCA to look... Read More

February 15, 2017 |

ForeSee Priority Index: A powerful tool for prioritizing your CX improvements

We hear it all the time: Today’s CX leaders are constantly looking for better insights to make increasingly complex business decisions. And while Voice of Customer programs are powerful, many... Read More

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January 16, 2017 |

CX Resolutions: 5 ways to make customer experience standout this year

It’s a new year, which for many also brings a strong resolve to make significant improvements or achievements during the following 364 days — or in other words, New Year’s... Read More

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