August 4, 2017 |

The truth about using Root Cause Analysis with Voice of Customer data

As many professionals charged with managing the customer experience at their organization will tell you, being able to effectively leverage Root Cause Analysis (RCA) can be crucial for identifying and addressing customer issues. Using RCA to look... Read More

August 26, 2016 |

How retailers can nail the ‘Buy Online, Pickup In-Store’ experience

For a variety of brick-and-mortar retail companies, there’s an expected practice of allowing customers to purchase products online that they later pick up at a nearby physical store. Nearly one-third... Read More

Categories: Insights,Uncategorized
June 29, 2016 |

Why Email Is Still King (And How To Make It More Powerful)

As some marketers debate the effectiveness of email in a world of spam, smarter email filters from the likes of Google’s Gmail, and an increase in the sheer volume of... Read More

Categories: Uncategorized
June 21, 2016 |

What A Captain America Suitcase Can Teach You About The Customer Journey

A version of this article originally appeared on LinkedIn. The other day, my two-year-old son brought home his very first suitcase from the department store, excited for our upcoming trip... Read More

Categories: Uncategorized
June 9, 2016 |

In Wireless Provider Customer Satisfaction, T-Mobile Leads The Pack

  Contrary to the assumption that everyone is unhappy with their wireless provider, a new report shows that overall customer satisfaction is fairly high — with ForeSee client T-Mobile leading... Read More

Categories: Uncategorized
June 6, 2016 |

What Record Mobile Data Usage Means For CX Strategies

Last year was the first time the growth in sales of smartphones dipped under 10 percent, which on the surface may indicate that mobile usage is beginning to slow. However,... Read More

Categories: Uncategorized