June 9, 2016 |

In Wireless Provider Customer Satisfaction, T-Mobile Leads The Pack

  Contrary to the assumption that everyone is unhappy with their wireless provider, a new report shows that overall customer satisfaction is fairly high — with ForeSee client T-Mobile leading... Read More

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June 6, 2016 |

What Record Mobile Data Usage Means For CX Strategies

Last year was the first time the growth in sales of smartphones dipped under 10 percent, which on the surface may indicate that mobile usage is beginning to slow. However,... Read More

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May 16, 2016 |

Summit Takeaways: CX With Certainty

Just a little over a week ago, about 300 wonderful ForeSee clients joined us to learn more about how we can make customer experience strategies work better for their organizations... Read More

May 10, 2016 |

How to Measure CX In the Contact Center the Right Way

What are some good metrics that companies use today to measure the contact center customer experience? A few come to mind that I hear prospective clients mention often before they... Read More

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May 3, 2016 |

A Conversation with Chief Strategy Officer Lenny Nash About the Client’s Journey

With ForeSee’s leadership team presenting at Summit, we wanted to sit down with Chief Strategy Officer Lenny Nash, to get some insight into what he’ll be talking about. Lenny, this... Read More

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May 2, 2016 |

Ahead of Summit, A Chat With ForeSee CEO Pete Daffern

The entire team at ForeSee is excited for what’s ahead at this year’s Summit, but no one more than CEO Pete Daffern, who will discuss the new customer experience imperatives... Read More

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