April 30, 2016 |

Time to Get Psyched for ForeSee Summit 2016: An Overview

The ForeSee Summit is the one time of the year we have our clients’ full and undivided attention, and so it should come as no surprise that we’ve put a... Read More

April 19, 2016 |

Identify CX problems faster with ForeSee’s updated Feedback app

Finding areas of your website that prevent customers from having an enjoyable experience can prove to be quite a difficult task. That could leave you with lower sales, less repeat... Read More

April 15, 2016 |

CX Trendsetters: My Visit to Lush Involved a Bath Bomb & Great Customer Experience

A version of this article first appeared on LinkedIn Pulse. With a career that has me constantly thinking about the customer experience, it’s hard not to observe CX wherever I... Read More

Categories: Uncategorized
March 2, 2016 |

CX Backfires this Week | Amazon

Originally posted on LinkedIn. Dad with a wallet: a Retailer’s Best Friend. Retailer’s worst nightmare?  Over-engineered personalization with mismanaged content. Read on… My daughter’s 13th birthday is just around the... Read More

Categories: Uncategorized
February 24, 2016 |

Case Study: ForeSee Connects T-Mobile to Multichannel Voice of Customer

Your customers don’t stick to one contact channel. Neither can your customer experience analytics. That’s why T-Mobile partners with ForeSee to capture Voice of Customer across its web, mobile and... Read More

February 22, 2016 |

CX Failures this Week: Gap & Panera Bread

Originally posted on LinkedIn. Board Room Failures.  Ivory Tower Missteps.  Big Chair Bungles. Call them what you want, but what sounds good in the board room can fail miserably when... Read More

Categories: Uncategorized