August 12, 2013 |

Ad-ventures in Media and Entertainment Mobile Experiences

Are advertisements on mobile sites and apps a necessary evil? Or, are they just plain necessary? Many of the companies measured in the ForeSee Mobile Satisfaction Index Media and Entertainment... Read More

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August 6, 2013 |

Stream On: The ForeSee Mobile Satisfaction Index (Media and Entertainment Edition)

Smartphones and tablets are transforming the way people digest news, follow sports, and watch TV and movies. People are essentially walking around with a global newsroom, a sports arena, widescreen... Read More

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July 29, 2013 |

The Mobile Persona of Device Engagement

Working around the house trying to shorten the honey-do list on the weekend is always a challenge.  But it’s much easier to accomplish when you have the right tool for... Read More

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July 25, 2013 |

Mean-ingful Satisfaction

As much as you might think it is, satisfaction is not binary. Customers don’t naturally fall into one of two slots: dissatisfied or satisfied. It would be a lot easier... Read More

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June 13, 2013 |

Highly Satisfied B2B Customers More Likely to Recommend, Use Again

There are many, many differences between B2Bs and B2Cs. But if you look closely you will see many commonalities as well. For one thing, online customer satisfaction plays a key... Read More

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May 28, 2013 |

A Tale of Two Yelps

It was the best of times, it was the worst of times… Just like Charles Dickens’ classic novel A Tale of Two Cities, there is a duality afoot. This is... Read More

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