December 05, 2017 | The XM Blog

Why context and benchmarks are essential to your CX strategy (Video)


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CX Benchmarks

Measuring the customer experience is of utmost importance to companies in today’s age, and routinely cited as the number one way retailers expect to compete moving into the future. But measuring against yourself is only one piece of the puzzle. To truly understand how to have your customers walking away satisfied, companies must also have the context of how they measure against competitors and other leaders in other industries.

ForeSee provides access to unparalleled benchmark data, which now includes over 250 million benchmarked experiences across 600 categories and 35 countries in 19 different languages. Check out the video below for a more detailed explanation of some of our recent benchmarks, and why context is an important component of a CX measurement strategy.

Attending the NRF Big Show January 14-16 in New York City? Schedule a meeting with ForeSee for a custom CX strategy planning briefing. Our data can show you how a CX measurement solution improves customer satisfaction and business agility, and can unlock new revenue streams.

Categories: Research & CX Data

About the Author

As a pioneer in customer experience analytics, Verint delivers superior technology and proven methodology to connect the customer experience to the bottom line. The result is better business for companies and a better experience for consumers.

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