February 08, 2018 | The XM Blog

40,000 reasons to love our Valentine’s Day webinar


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What do 40,000 shoppers think about 50 top retail brands? ForeSee will share the latest customer experience (CX) trends at a live webinar on Wednesday, Feb. 14, 12:00pm EST. We think you’ll love it.

During the webinar, Eric Feinberg, VP marketing at ForeSee and author of the FXI: Retail CX Insights report, will take a closer look at consumer insights from our recent research, including new data on mobile browsing, buy online pick-up in-store (BOPIS), and which retailers are winning on CX.

“The data and insights from our Retail CX Insights and Rankings reports are crucial for any company competing on CX,” explained Eric Feinberg, author of the reports and Vice President at ForeSee. “Our webinar will detail the information we have on today’s shoppers and offer attendees a chance to interact with the data, ask questions about our findings, and understand how CX drives business impact.”

Webinar attendees can expect to learn:

  • What matters most to customers, whether in-stores, online, or on mobile
  • How the new omnichannel customer journey is changing retail strategies
  • Which top 50 retailers are winning and losing on customer experience
  • Why customers support—or abandon—stores and brands

This is a great opportunity to learn more about the data, especially since attendees can ask questions related to the FXI: Retail CX Insights report during the live Q&A session.

So, what are you waiting for? Register now to secure your spot. And if you can’t join us live, register anyway! The event will be recorded and available for on-demand viewing via the same link 24 hours after the scheduled live event.

Categories: Retail

About the Author

As a pioneer in customer experience analytics, Verint delivers superior technology and proven methodology to connect the customer experience to the bottom line. The result is better business for companies and a better experience for consumers.

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