The Future of CX: Listening, Analysis & Action on VoC Enterprise-Wide

The Future of CX: Listening, Analysis & Action on VoC Enterprise-Wide

Thursday, July 11, 2019
2:00 PM EST / 11:00 AM PST

While CX and VoC programs offer fantastic potential to spur widespread business improvements, Forrester CX Index data reveals that general CX quality levels have not improved in recent years. But despite this overall trend, some organizations are achieving great results.