Winning retailers understand that the competition doesn’t rest in the post-holiday shopping season. They know that the best way to keep their edge is with strong customer experience (CX). But how is the challenge, which is why you won’t want to miss ForeSee during the NRF 2018 Big Show.
ForeSee vice president Eric Feinberg will present Get It Right: Compete and Win on Customer Experience we’ll reveal the top 50 global retailers as measured on CX, NPS, and brand reputation through analysis of our data — gathered from 40,000 shoppers for our annual ForeSee Experience Index. We’ll also be featuring findings from our Retail CX Insights report. The session will be indispensable for retail leaders and marketers looking for answers to questions like…
- What matters most to customers on every channel?
- How is the new customer journey is changing retail strategies?
- Who’s winning and losing on retail CX?
- Why do customers support—or abandon—stores and brands?
You’ll come away with data-driven insights for getting CX right—for both customers and the business—and be better prepared to advocate for CX in your organization. Make sure you don’t miss ForeSee’s session January 15 at 11:30 a.m. (EST) in Javits Center Expo Hall Room 3 (Level 1).
Can’t make the session but still want to find out how mature CX is at your retail company? Schedule a 30-minute session to see where you stand, get competitive benchmark data, and start to develop strategies for advancing your CX to the next level. ForeSee’s NRF booth #1844 is located in Expo Hall Level 3, as shown in the map image.
Discover more CX insights from ForeSee by downloading the FXI: Retail CX Rankings report now.