May 24, 2018 | The XM Blog

How ForeSee Complies with Europe’s General Data Protection Regulation


Share on Facebook Share on LinkedIn Share on Twitter

The European General Data Protection Regulation (GDPR) takes effect May 25, 2018. ForeSee is committed and fully prepared to help clients meet all applicable GDPR requirements.

What is GDPR?

The GDPR replaces a number of older regulations, establishing a single set of privacy rules that should make it easier for businesses to follow and, more importantly, give EU citizens new control over their personal data. Here’s some of what the law stipulates:

  • EU citizens have the right to know and request details about what information any business possesses about them
  • They also have the right to withdraw prior consent or have that information erased
  • Businesses must provide immediate notification about any data breach that could “result in a risk for the rights and freedoms of individuals”

The regulation has effects far beyond the EU, impacting any business that interacts with European citizens around the world and establishes new roles and strict processes around enforcement.

ForeSee and the GDPR

ForeSee ensures that all data is secure, and we pledge to help clients manage the new GDPR requirements. This includes retrieving and permanently deleting the personal data we are trusted with processing.

ForeSee’s scientific measurement methodology assists in establishing consent and legitimate interest in processing personal data. We make it easy for our clients to show that all data subjects have consented to appropriate processing of the personal data collected by ForeSee. We also ensure that you, as the data controller, have a legitimate interest in using the personal data you transfer to ForeSee with our research services.

Trust and Security at ForeSee

We believe that trust is a vital element of customer experience. Which is why we ensure that privacy and security are foundational to all of our tools and solutions. From how we collect and store data and protect our networks and applications, to complying with industry, regional, and global security standards, you can trust us to treat data and personal information with the greatest possible care. Read more about Trust and Security at ForeSee.

About the Author

As a pioneer in customer experience analytics, Verint delivers superior technology and proven methodology to connect the customer experience to the bottom line. The result is better business for companies and a better experience for consumers.

More by this author


Share on Facebook Share on LinkedIn Share on Twitter