October 18, 2017 | The XM Blog

ForeSee expands its Professional Services for maximum impact of CX programs


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ForeSee Professional Services

Today ForeSee announced an expansion of our Professional Services offerings. Combined with our proven scientific methodology and powerful benchmark data, the new Professional Services offerings help ForeSee clients make the biggest possible impact with their CX programs with customer feedback data and critical insights.

The Professional Services team at ForeSee consists of more than 200 analysts, architects, usability auditors, and support team members dedicated to helping clients act on the most critical experience issues across the customer journey. The expanded Professional Services bring together both qualitative and quantitative analysis, visualization tools, and usability best practices with a hands-on partnership approach into four core areas, including:

CX Strategic Analysis – A team dedicated to turning data into actionable intelligence by offering in-depth understanding of CX insights, helping clients connect feedback from across the customer journey, and providing both tactical and strategic CX recommendations.

CX Architect Services – A team focused on provides expert guidance on how to build a winning CX program, apply proven best practices, and expertise to ensure smooth and efficient implementations.

Usability Services – The usability team guides design decisions that improve business outcomes by validating every decision in the design process with voice of customer data, well before code is deployed.

Support & Training – Providing partnership and world-class support for ForeSee clients, including 70% of the Internet Retailer 100, 90% of U.S. government executive branch departments, 8 of the top 10 retail banks worldwide, and thousands of other companies and organizations. ForeSee’s support team helps clients with training, implementation, and integration of ForeSee applications.

For more details on the expanded ForeSee Professional Services, read the full news release or download our Professional Services solution sheet. And, get to know some of our Client Analysts via the videos embedded below!

About the Author

As a pioneer in customer experience analytics, Verint delivers superior technology and proven methodology to connect the customer experience to the bottom line. The result is better business for companies and a better experience for consumers.

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