May 23, 2018 | Christine Tran

What is ForeSee NPS with Predictive Drivers?


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Net Promoter Score℠ (NPS®) is an important metric for many organizations — and one that can be challenging to improve. That’s why we’re excited to share ForeSee NPS with Predictive Drivers as part of our ForeSee CX Suite update announced today at Connect 2018: The ForeSee Summit.

For nearly two decades, ForeSee has collected NPS data in the form of our “likelihood to recommend” survey question — even before NPS was formally trademarked. And we’ve worked with many clients to capture NPS and apply NPS-relevant insights to their CX programs in order to improve loyalty, retention, and business growth.

Our research team has gone back through nearly 20 years of data and found clear evidence that our multi-patented, causal, and predictive model can be applied to NPS to make it more actionable. That is, we can help clients more accurately and efficiently identify the drivers of the customer experience that will actually move the needle on NPS.

Let’s break it down. Here’s how NPS with Predictive Drivers takes your NPS program to the next level:

It’s prescriptive and predictive. We give you a Net Promoter Score at the touchpoint or brand level, and a way to prioritize the CX initiatives that will improve that score. ForeSee NPS with Predictive Drivers helps you know you three critical things:

  1. What influences NPS
  2. Where to focus NPS improvement efforts
  3. How those efforts will impact NPS

It’s efficient and scalable. Leave the heavy lifting to us. Our underlying methodology powers driver analysis and prioritization that will help you improve NPS. It’s based on research that’s been proven over nearly two decades and built into ForeSee CX Suite. You won’t have to sift through thousands and thousands of open-ended verbatims to find actionable insight.

It’s benchmarkable. You can benchmark NPS and the drivers of NPS against a peer set or best in class — by industry, channel, device, or touchpoint. We’ve had the deepest and broadest collection of CX benchmarks since our inception nearly two decades ago, and that includes monthly NPS benchmarks.

If you’re using NPS as part of your CX program, you’ll want to learn more about ForeSee NPS with Predictive Drivers.

Download this solution sheet or contact us to get a demo of NPS surveys, dashboards, and analysis — all in ForeSee CX Suite.

NPS is a registered trademark of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. Reference to NPS does not imply any relationship between its owners and ForeSee, or any endorsement of ForeSee’s services.

About the Author

Christine is our head of product marketing. She loves marketing, tech, data, process, and building things.

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