December 17, 2018 | Jay Sinder

ForeSee + Verint: The Future of Omnichannel CX

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I’m pleased to share that ForeSee has been acquired by Verint (NASDAQ: VRNT), a leader in customer engagement solutions. The addition of ForeSee not only deepens Verint’s leadership in the digital voice of the customer (VOC) space but extends its market-leading customer engagement portfolio to include ForeSee’s strong predictive and causal modeling capabilities. Together, Verint and ForeSee help organizations use VOC to anticipate and take action faster, deliver consistent and personalized interactions, and connect and streamline journeys.

I am so proud of ForeSee’s legacy. What started as a research project at the University of Michigan more than 15 years ago became a business synonymous with customer and digital feedback and is just the kind of hardworking, industrious company that Detroit has always been known for. ForeSee’s deep digital experience, unmatched benchmarking, and patented causal modeling was built by a team of dedicated and kind employees who always saw their work as than more than just a job.

The acquisition of ForeSee happens at an incredible tipping point for CX, one that moves it from technology point solutions to an omnichannel platform that truly helps companies compete and win on customer experience. Together, Verint and ForeSee create an unbeatable combination that sets a new standard for digital, CX, and operational executives. The combination creates a comprehensive VOC portfolio to help companies better measure and understand customer experiences across all channels, particularly as digital increasingly becomes today’s CX battlefield.

As part of the acquisition, I will become the GM of Verint’s new ForeSee business unit, working alongside our sales and customer success teams and continuing to deliver the service you’ve come to expect from ForeSee with the added investment and new capabilities made possible by Verint. I am excited, as I know many of us at ForeSee are, to be part of the next chapter of CX disruption.

Onward!

Categories: Company News

About the Author

Jay, ForeSee CEO, has deep experience in software and technology gained through positions in finance, accounting, corporate development, and M&A with several public and private IT companies.

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