At ForeSee, we firmly believe that developing and nurturing a customer experience strategy is the best path to success. However, it’s not always easy to navigate the CX waters to know how to set your organization in the right direction.
Well, there’s good news. If you’re reading this blog, then you’re already getting a steady stream of VOC- and CX-related articles and insights. Today, however, we’re happy to expand upon that with the release of our VOC Leaders video interviews, as well as other related materials via the newly (re)launched ForeSee YouTube channel. (https://www.youtube.com/foreseecxwithcertainty)
If you’ve re-read any of the VOC Leaders blog posts over the last week, you’ve probably noticed that we’ve updated them to include their corresponding video interviews. For a short refresher, here are a few we felt were worth highlighting (below)…
Healthcare – Want to hear about how one organization managed to boost its satisfaction score by about 20 points by improving its website? We sat down with Boston Children’s Hospital’s Torin Gilkey to find out.
Retail – We hear often from ForeSee clients that one big challenge they have is in making sure all the right people at their organization regularly review and have access to insights provided by CX data. ForeSee spoke with Rack Room Shoes’ Paul Voss to learn how he’s making progress socializing CX data throughout the company.
Travel – The travel booking industry is highly competitive, so there’s a benefit to eliminating any potential problems customers may have as soon as possible. Yet, sometimes you don’t always know what those problems are until the damage is done. Travelzoo’s Lisa Oswald spoke with ForeSee about how her company was able to take advantage of ForeSee technology — as well as tools like ForeSee Replay — to stay on top of CX.
You can access all of our VOC Leaders interviews via the ForeSee YouTube channel, and make sure to keep an eye open for future VOC Leaders entries on our blog.