August 30, 2018 | The XM Blog

Give Business Intelligence a Boost with New OData Connector in CX Suite


Share on Facebook Share on LinkedIn Share on Twitter

The power and reach of business intelligence (BI) continue to grow as more companies use these tools to create visibility into their data, measure performance, and drive digital efficiency and innovation. As CIOs focus more and more on BI and analytics tools—60% say they’ll spend more on both in the next 12 months—ForeSee continues to enhance it’s products with deep analysis in mind.

New BI capabilities make your data more actionable

ForeSee CX Suite already provides powerful apps and tools that allow you to gain a complete view of the customer journey, along with insights into where your focus should be and side-by-side comparisons to best-in-class industry benchmarks. Custom dashboards can be created and shared across your organization, allowing you to quickly identify trends and make your data actionable.

With the release of CX Suite 18.1 we’ve introduced the ForeSee OData Connector, which enables ad-hoc analysis and deep dives in Microsoft Excel and Power BI. By connecting your ForeSee CX survey data to these tools, you can create and share custom reports, dashboards, and apps across your organization using Office 365. Provisioning an OData token is easy, and can be done entirely within CX Suite. ForeSee Public API tokens can also now be managed from within CX Suite. The ForeSee API provides a data source that allows you to build your own apps to interface with your CX survey data.

Drive intelligent business decisions with CX Suite

Interested in learning more about how CX Suite can enhance your organization’s BI and analytics? Watch our webinar for a practical OData demo, and see just how easy it is to get up and running. And check out the ForeSee Developer Portal for more details on how to get started.

About the Author

As a pioneer in customer experience analytics, Verint delivers superior technology and proven methodology to connect the customer experience to the bottom line. The result is better business for companies and a better experience for consumers.

More by this author


Share on Facebook Share on LinkedIn Share on Twitter