Today’s businesses provide customer support using multiple types of interactions, which in turn shape the customer experience . If you’re attending ICMI next week in Orlando, let’s talk about how measuring the contact center experience the right way can produce transformative business results.
Meet the ForeSee team at booth #517 to discuss how you can accurately measure and understand your live agent, chat, email, IVR, and online support experiences – bringing a new level of certainty to your contact center CX investment. Get a live demo of ForeSee CX Suite, the one integrated solution to manage all your CX intelligence needs. And don’t miss ForeSee’s Solution Spotlight Session on Tuesday, May 23 at 10:50 a.m. in the Expo Hall. Khalida Jarbou, Director of Sales, will share the latest insights from ForeSee benchmark data and arm you with tactical and strategic steps to help you drive business results throughout the year.
So if you’d like to discover how to improve your contact center experience, request a meeting with the ForeSee team at ICMI booth #517 May 22-25 in Orlando.
See you at ICMI!
Also, make sure to check out this contact center case study on Ideal Shopping Direct as well as this article by ForeSee’s Mike Redmond: How to measure CX in the contact center the right way.Categories: Events