Over the years, our clients have told us that they struggle with data deluge, channel proliferation, and an overwhelming number of choices when it comes to technologies and partners to help manage their customer experience needs.
Well, we hear you. And today, we’re excited to share how ForeSee is addressing these challenges.
As part of our fall release, we’re introducing ForeSee CX Suite, the first Voice of Customer (VOC) solution designed specifically to help manage all your CX intelligence needs from one place.
It’s a powerful combination that includes:
- An integrated suite of CX applications
- A proven methodology you already know and trust, and
- An expert partnership for your CX success
Identify and act on the most critical CX issues with the new ForeSee Priority Index
ForeSee’s new Priority Index gives you the ability to make complex CX decisions everyday, with a view of your most critical issues across the customer experience. How does it work? With ForeSee’s proven VOC methodology, we give a Priority Index score to all the experiences you’re measuring with ForeSee CX Measurement. Then we rank these experiences by lowest score and highest impact. This prioritized list of CX recommendations tells you exactly where you need to focus. It’s the first thing you see when you log in to CX Suite, at the top of your CX 360 dashboard.
Enrich your CX intelligence with ForeSee Text Analytics and Replay
All within one suite of apps, now deepen your data analysis and CX decision-making with our Text Analytics and Replay apps. Use Text Analytics to identify key topics and stay ahead of customer sentiment trends. View Replays on web and mobile, now integrated with ForeSee survey responses, to pinpoint digital CX issues. All from one location.
Close the loop with customers using ForeSee Case Management
Arm everyone in the company with CX intelligence, especially those on the front-lines. As CX issues arise, open cases manually or automatically, stay up to date on the latest activity, and close the loop with your customers.
Access customer feedback wherever you are with our new mobile app
You need access to your CX insights, whether you’re in the office, on the road, or in location. Our new ForeSee CX Suite mobile app will give you a quick CX Pulse and view of your Voice of Customer feed.
These are just a few highlights from our fall release of ForeSee CX Suite, and we’re excited to show you how it can help you with all your CX intelligence needs. There’s lots more to learn and see, so contact your account manager or request a demo.Categories: Company News