Use AI-powered analytics to elevate CX by maximizing the impact of experiential data gathered from customer and employee interactions across every channel and touchpoint.
All VOC data across all sources – including survey and behavioral data.
Elevate Analytics
Improve CX with best-of-breed data analytics tools.
Automate Actions
Prioritize the right actions in real-time through CX automation.
Better Outcomes Through Data-Driven Insight
Without knowing which actions will yield real benefits, business decision-making can quickly become a guessing game. Relying on simple correlations, incomplete data, or faulty assumptions based on previous experience can waste valuable time and resources.
Verint Predictive Modeling can help. This innovative suite of solutions delivers a 360-degree view of customer and employee experiences by measuring them across various touchpoints and predicting the best ways to enhance them. Armed with this insight, you can make better, more informed decisions that impact revenue, loyalty, retention, and competitive advantage.
Leverage AI for an Improved Customer Journey
Predictive Modeling leverages artificial intelligence technologies and a patented, predictive experience management (XM) data science model developed over nearly 20 years.
Its cause-and-effect framework can enable you to connect drivers of customer and employee satisfaction at individual touchpoints in the customer journey with measurable business outcomes, such as likelihood to purchase, recommend, return, and more.
Because we’ve applied our proven predictive data-science model consistently for so many years, we can enable you to benchmark your organization’s performance against peers and best-in-class in more than 800 categories. So you can know exactly how your organization compares, and formulate targeted strategies and tactics for improvement.
Unlike point solutions that offer a fragmented view, Predictive Modeling captures and measures feedback from every touchpoint, interaction, and format, consolidating it in one place.
Easy-to-use tools allow authorized users to quickly check performance, drill down, or run reports. The solution’s patented Priority Index calculates and ranks experience scores, helping detect sudden changes in CX performance and prioritize actions. A mobile app ensures insights are available on the go.
The Right Tool for Every Experience
Get the right level of detail for each customer interaction.
Predictive Measurement Surveys reveal a complete picture of your customers’ experiences, helping teams prioritize changes and act with confidence. Our Predictive Engagement Surveys capture CSAT, NPS®, or other metrics with just three questions, completed in less than 15 seconds.
No matter how vast or complex your data is, Verint Experience Cloud ensures you have control with the power of Verint Predictive Modeling behind every decision.
Comerica Ties Digital Banking Improvements to Customer Satisfaction
Comerica used Verint’s predictive analytics to improve its digital banking experience, leading to a 5-point increase in customer satisfaction. These insights also helped guide strategic upgrades, including a major mobile banking enhancement.
What’s the secret to consistently superior CX? In a word: actionability. To achieve it, leaders stress coordination, consolidation, and a healthy dose of AI. Learn how you can level up your CX strategy.
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"Verint Predictive Modeling presently provides a comprehensive solution for buyers, offering a wealth of integrations and benchmarking and session replay capabilities."
Forrester, the Forrester Wave Digital Voice-of-the-Customer Platforms Q2 2019, May 20, 2019
"We anticipate that [Verint Predictive Modeling] will become tightly integrated into the Verint Customer Engagement Solutions portfolio - and help enhance Verint's expertise in other parts of the business to create a more holistic solution for its customers."
Forrester, the Forrester Wave Digital Voice-of-the-Customer Platforms Q2 2019, May 20, 2019
"Although it has origins in the contact center industry, Verint's focus on VoC and overall CX analytics is aimed at a broader enterprise market that is increasingly looking to control the customer relationship rather than simply react to it."
451 Research Verint Boosts VoC Capabilities after ForeSee Acquisition, July 15, 2019
Featured Voice of the Customer Success Stories
Shoe Carnival Revolutionizes Customer Experience
Using Verint Experience Management, Shoe Carnival now has a fully connected platform enabling the company to listen, analyze, and...
Case Study
Sur La Table Optimizes the Customer Journey With Verint Web & Mobile
Learn how Sur La Table is improving the user experience, streamlining customer effort, and driving higher engagement and conversions...
Case Study
Consulta Uses Voice of the Customer Survey Insights to Help Clients Optimize the Customer Experience
Consulta standardized on Verint Survey Management to collect, analyze, and act on multi-channel customer feedback. This modern CX solution...
Case Study
This is a carousel with slides that do not auto-rotate. Use the Next and Previous buttons to navigate.
Shoe Carnival Revolutionizes Customer Experience
Using Verint Experience Management, Shoe Carnival now has a fully connected platform enabling the company to listen, analyze, and...
Case Study
Sur La Table Optimizes the Customer Journey With Verint Web & Mobile
Learn how Sur La Table is improving the user experience, streamlining customer effort, and driving higher engagement and conversions...
Case Study
Consulta Uses Voice of the Customer Survey Insights to Help Clients Optimize the Customer Experience
Consulta standardized on Verint Survey Management to collect, analyze, and act on multi-channel customer feedback. This modern CX solution...
Case Study
Featured Voice of the Customer Resources
The State of Customer Experience 2025
Download the only report you’ll need to uncover why CX leaders are thriving — and why other companies are falling behind.
Research Report
Leveraging Voice of the Customer Analytics to Drive CX Automation
Join this webinar to hear how AI is driving the latest CX automation innovations and best practices for connecting...
Webinar
Expert Insights on AI and VoC: Turning Customer Feedback into Action
Join experts from Verint and Dialpad to learn how AI transforms customer feedback into actionable insights. Enhance CX and...
Webinar
This is a carousel with slides that do not auto-rotate. Use the Next and Previous buttons to navigate.
The State of Customer Experience 2025
Download the only report you’ll need to uncover why CX leaders are thriving — and why other companies are falling behind.
Research Report
Leveraging Voice of the Customer Analytics to Drive CX Automation
Join this webinar to hear how AI is driving the latest CX automation innovations and best practices for connecting...
Webinar
Expert Insights on AI and VoC: Turning Customer Feedback into Action
Join experts from Verint and Dialpad to learn how AI transforms customer feedback into actionable insights. Enhance CX and...
Webinar
Schedule a Demo of Verint Predictive Modeling Today
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