Since joining ForeSee in 2004, Eric has contributed to the organization’s growth and thought leadership through executive roles in both sales and marketing. He is the author of the company’s annual ForeSee Experience Index reports that measure customer satisfaction in retail, banking and utilities, as well as ForeSee’s American Employee Study. Eric is a frequent speaker on customer experience analytics and marketing best practices. He is a board member of the Digital Analytics Association (DAA) and an adjunct professor of mobile marketing at the University of California, Irvine Extension. Previously, he worked as a web analyst, multichannel strategy consultant, usability specialist and focus group moderator. Eric is a graduate of the University of Michigan.