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New Forrester Report Names Verint as a Strong Performer in Customer Feedback Management

Verint is recognized as a Strong Performer in The Forrester Wave™: Customer Feedback Management (CFM) Platforms, Q2 2021, which was released May 11, 2021.

The Forrester report noted that “Verint continues to provide CFM and VoC services to a large volume of customers across the globe, with a focus on unifying data across the enterprise and creating an omnichannel view that goes beyond the contact center.”

Verint received the highest score possible (5/5) in the following criteria:

  • Within the Current Offering category: criteria of benchmarking; feedback methods available and engaged; digital experience/interaction capabilities; and implementation
  • Market Presence category (including the criteria of revenue and global presence.)

The Forrester report also noted that our customers “appreciate that Verint is forward-thinking in terms of its broader solution, appreciate the history of ForeSee and its customer satisfaction (CSAT) model, and are completely satisfied with the digital experience capabilities the vendor offers. They also tout a great experience when it comes to customer support and customer success and note that the vendor does a great job when it comes to listening to their voice as customers.” We’re proud to be recognized—we believe it’s for our omnichannel solution and our strong focus on digital interactions. Only Verint can give brands a unified CX improvement strategy that connects silos to drive action across the enterprise. Our customers know that we uniquely leverage AI and automation to collect data, analyze structured and unstructured feedback, and help brands prioritize the changes that will move the needle on CSAT and NPS.

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