July 11, 2017 | The ForeSee Blog

Understanding the link between higher NPS and better CX scores (report)

NPS and CX scores

Over the years, many top executives have come to rely on Net Promoter Score (NPS) as a reliable KPI to track customer loyalty and satisfaction over time. However, NPS falls short when it comes to providing information about how to improve. Getting those sorts of insights, the kind that move the needle forward, requires a strategic Voice of Customer program.

NPS Benchmarks Report

Find out how industry giants like Amazon, Apple, Best Buy, Target, and Walmart stack up in terms of NPS – a benchmark that is rarely publicly available – in the 2017 FXI: Net Promoter Score Report.

NPS is still an important metric, which is why today we’re excited about the debut of the FXI: Net Promoter Score Report — our first-ever study focused on the link between better CX scores and higher NPS.

ForeSee has collected more than 200 million NPS data points for our clients as part of our proven methodology that measures CX and prioritizes improvements with the biggest impact. This new report features, for the first time, a set of NPS benchmarks based on data from the annual ForeSee Experience Index.

In the new report, you’ll also learn:

  • How your company’s NPS stacks up against best-in-class retailers
  • The average NPS score for U.S. and U.K businesses
  • Valuable NPS benchmark categories, including Apparel/Accessories, Mass Merchant, Computers/Electronics, Home Improvement/furnishings, and Specialty/Non-Apparel.

To dig deeper into the NPS benchmarks and analysis, download the FXI: Net Promoter Score Report and schedule a briefing now.

About the Author

As a pioneer in customer experience analytics, ForeSee delivers superior technology and proven methodology to connect the customer experience to the bottom line. The result is better business for companies and a better experience for consumers.

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