February 05, 2015 | The XM Blog

ForeSee Client Disney Talks Omnichannel Retail Success


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Delivering a great omnichannel experience–one that transcends individual touch points and consistently delights your customers–is no easy task. But it becomes much easier when your customer experience data provides actionable insights to help you drive meaningful change.

That’s exactly what our client, Disney, has done–and continues to do–and you’re invited to learn more in our upcoming webinar, “Omnichannel Success: How Disney Offers Guests a Unified Customer Experience” on Thursday, February 12 at 11:00 a.m. PST / 2:00 p.m. EST. Register here.

Join Us for the Webinar

Thursday, February 12 
11:00 a.m. PST / 2:00 p.m. EST
Register Now »


The name Disney is synonymous with memorable experiences. But in order to provide a that customer experience seamlessly across channels, Disney had to create a true picture of their omnichannel Guest by connecting the dots between their digital and store channels.

In our February 12 webinar, Steve Fryer—Director, Guest Services, Disney Consumer Products, Disney Store North America—will share how he uses ForeSee’s multichannel customer experience analytics to get Disney’s digital and store sides working together towards the common goal of crafting a unified customer experience that meets the high expectations of a Disney Guest.

Steve will also present some great information about the role of measurement in the omnichannel customer journey, distilling key insights from a massive amount of customer information and communicating the value of each channel to internal stakeholders to foster an organization understanding of the importance of customer experience. Register to attend our February 12 webinar here, or download our Disney case study to learn more about the role multichannel customer experience analytics play in achieving omnichannel retail success.

About the Author

As a pioneer in customer experience analytics, Verint delivers superior technology and proven methodology to connect the customer experience to the bottom line. The result is better business for companies and a better experience for consumers.

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