Act with Certainty

The ForeSee blog for CX professionals and the VOC community.

May 24, 2018 |

How ForeSee Complies with Europe’s General Data Protection Regulation

The European General Data Protection Regulation (GDPR) takes effect May 25, 2018. ForeSee is committed and fully prepared to help clients meet all applicable GDPR requirements. What is GDPR? The GDPR replaces... Read More

May 23, 2018 |

What is ForeSee NPS with Predictive Drivers?

Net Promoter Score℠ (NPS®) is an important metric for many organizations — and one that can be challenging to improve. That’s why we’re excited to share ForeSee NPS with Predictive... Read More

May 2, 2018 |

Extra, Extra: Learn how ForeSee client Newsday is delivering a great customer experience

We’re excited to share the story of Newsday, a large suburban newspaper serving Long Island, New York on how they’re improving their reader experience with CX. In a piece posted... Read More

April 26, 2018 |

Data-Driven Design Series, Part V: Post-Design Validation

By designing with data at every point of the process, you will be far ahead of the game in achieving a strong and successful redesign launch. In previous phases, you've set the stage by laying out your goals and desired user and business outcomes and gathered data to gain a solid understanding of your users. Once the data is in, where do you go from there? Read More

April 13, 2018 |

Customer Loyalty: How to Achieve the Customer Experience Golden Rule (Part II of series)

This post was originally published on LinkedIn on April 10, 2018. Part II of my series on Customer Loyalty through Customer Experience Best Practices. See Part 1 here In achieving customer... Read More

Customer Loyalty: the CX Golden Rule, Magic Metrics, and the AI connection (Part I)

This post was originally published on LinkedIn on April 5, 2018. A recent conversation on minimizing customer churn ultimately led to the question “what’s the single most important measure we... Read More