Act with Certainty

The ForeSee blog for CX professionals and the VOC community.

March 2, 2018 |

Three Quick Wins Retailers Can Implement Right Now Based on Global CX Trends

Retailers have a lot on their plates in 2018: fending off the impending retail apocalypse (which isn’t what most people think it is), improving NPS, and prioritizing information amid cacophony... Read More

Categories: Research & CX Data
February 28, 2018 |

Betting the Farm on CX: Tractor Supply featured for its winning online experience

The National Retail Federation recently highlighted Tractor Supply’s winning customer experience and top spot in the annual ForeSee Retail CX Rankings report. In the interview, SVP and CIO Rob Mills... Read More

Categories: Retail
February 22, 2018 |

What’s the Big Deal about ForeSee’s CX Methodology?

It’s the dream scenario for any business decision maker: Knowing with certainty what impact an investment will have before you make it. Take this action, get this benefit. That kind... Read More

February 14, 2018 |

Data-Driven Design Series Part II: Discovery and Research

The Missing Data in Digital Design Read More

Categories: Research & CX Data
February 8, 2018 |

40,000 reasons to love our Valentine’s Day webinar

What do 40,000 shoppers think about 50 top retail brands? ForeSee will share the latest customer experience (CX) trends at a live webinar on Wednesday, Feb. 14, 12:00pm EST. We... Read More

Categories: Retail

For banks, and elsewhere, the customer journey is at the heart of the customer experience

Last week, an article in American Banker took a closer look at the art and science of customer journey mapping. The head of innovation and customer journeys for Bank of... Read More

Categories: Banking