Act with Certainty

The ForeSee blog for CX professionals and the VOC community.

May 15, 2017 |

What leading retail banks must do to maintain high satisfaction

While congratulations to those that ranked high in the latest J.D. Power U.S. Retail Banking Satisfaction Study (list below) is in order, the challenge for these banks (as well as... Read More

May 9, 2017 |

Why winning on customer experience is the best strategy for retail banks (report)

The retail banking industry is racked with challenges as consumers become more digitally demanding and less loyal. There’s also an influx in competition from financial-tech services, which has further disrupted... Read More

May 8, 2017 |

Why measuring conversion rates limits success (and how to fix it) | CMSWire

Kobe Bryant and Magic Johnson are both all-time great guards who played for the Los Angeles Lakers. Bryant is one of the highest-scoring players in league history with 25 points per game, and Johnson averaged 19.5 points per game. While Johnson may not have scored as many points, he averaged 11.2 assists per game. The lesson? Only by analyzing a more complete set of game statistics could Johnson’s overall contribution to Lakers' scoring be revealed to be just as great as Bryant’s — if not greater. Read More

Categories: Insights,Retail
May 3, 2017 |

When CX backfires: Amazon’s crazy PrimeNow customer journey

Amazon may be a leader in digital retail (with a founder who fully understands the value of Customer Experience measurement to boot), but not everything the company does reflects that.... Read More

Categories: Insights,Retail
May 2, 2017 |

ForeSee emerges from parent company restructuring with zero debt and operational independence

I am pleased to share that our parent company, Answers Corporation, successfully completed a court-approved debt restructuring process last month. I wanted to take this opportunity to explain what this... Read More

Categories: ForeSee News