Act with Certainty

The ForeSee blog for CX professionals and the VOC community.

October 3, 2017 |

5 useful BOPIS stats every retailer should know

Most consumers have used BOPIS, or Buy Online, Pickup In-Store. More specifically, about 2 in 3 people (61%) have utilized this emerging customer journey, which clearly means it’s more than... Read More

What CX — and CX Day — means to us

How important is customer experience (CX)? To use the word “vital” is putting it mildly: Buyers now use it as the critical gauge of a brand’s value and dependability. That in turn has made... Read More

Categories: Events
October 2, 2017 |

Our take on Forrester’s 2017 VOC Vendor Landscape Guide

The evidence of a relationship between customer experience and financial performance gets clearer every day. More and more, organizations realize the importance of collecting, measuring, and acting on Voice of... Read More

September 28, 2017 |

Predicting your customers’ future expectations: 3 key ingredients for banks

A view of the future isn't always easily understood, as is true for retail banks trying to understand the future expectations of consumers. Will mobile payments ever take off? How important are physical bank branches to millennials? And how do I respond to blockchain -- or should I? Fortunately, there is a way banks today can take a measured approach to understanding future expectations while avoiding utter confusion. Read More

September 27, 2017 |

Why Tailored Brands is tapping ForeSee CX Suite to suit up its customer experience

Tailored Brands, operator of top men’s apparel brands such as Men’s Wearhouse, Jos. A. Bank, Joseph Abboud, and K&G, is a leading authority for helping men dress for work, special... Read More