Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

New report: E-Gov should be driven by data, not politics

It’s crucial that decisions about changes to federal websites be directed by data, not by politics. For the last 16 years, the principle of data-driven digital experiences has been the... More

Demystifying customers who leave a store without making a purchase (video)

Satisfaction with the in-store experience has remained flat year-over-year since 2014, according to ForeSee data. Retailers are doing everything they can to drive store traffic, yet so many shoppers leave... More

Categories: Retail

Speaker roundup: Why retailers won’t want to miss 2017 ForeSee Summit

This year’s ForeSee Summit — our annual client event for CX professionals — is shaping up to be the best yet, and we wanted to highlight a handful of speakers... More

Categories: Events Retail

Here’s a preview of what public sector organizations can expect at the 2017 ForeSee Summit

Attention CX professionals in the public sector, we’re planning a variety of interesting, thoughtful, and extremely useful presentations for our annual client event, Connect: The ForeSee Summit, aimed at helping... More

Categories: Events Government

Rx needs CX: Why pharmaceutical companies should be thinking about customer experience

Clinical trials are essential to the development and regulatory approval of new, life-saving medicines, and thus they are essential to pharmaceutical companies’ success. Trials require recruiting a predetermined number of... More

Categories: Healthcare Insights