Act with Certainty

The ForeSee blog for CX professionals and the VOC community.

February 8, 2018 |

40,000 reasons to love our Valentine’s Day webinar

What do 40,000 shoppers think about 50 top retail brands? ForeSee will share the latest customer experience (CX) trends at a live webinar on Wednesday, Feb. 14, 12:00pm EST. We... Read More

Categories: Retail

For banks, and elsewhere, the customer journey is at the heart of the customer experience

Last week, an article in American Banker took a closer look at the art and science of customer journey mapping. The head of innovation and customer journeys for Bank of... Read More

Categories: Banking
January 25, 2018 |

Understanding ‘Data Driven Design’ and how it extends to CX

Data driven design. We’ve all heard it, and heard plenty about it. In fact, it’s become quite a catchphrase in UX circles. But what does it mean, and how do... Read More

Categories: Research & CX Data
January 24, 2018 |

7 ways to Improve Your Agency’s CX Strategy | GovLoop

The following blog post first appeared on GovLoop, and is an excerpt from their new report “How to Improve Your CX Strategy,” featuring insights and commentary from ForeSee Vice President... Read More

Categories: Government
January 18, 2018 |

The design principles behind the latest improvements to the ForeSee survey-taking experience

Over the past year at ForeSee, we have been rapidly improving our product. Our constant updates to ForeSee CX Suite show we have been busy on the reporting side of... Read More

Categories: Uncategorized
January 15, 2018 |

2018 Retail CX Insight Report examines key trends and data helping drive the retail renaissance

Today we’re pleased to announce the release of the 2018 Retail Customer Experience (CX) Insights report, our annual research study that examines key trends and data that are driving the... Read More