Act with Certainty

The ForeSee blog for CX professionals and the VOC community.

December 26, 2017 |

Holiday shopping trends show why customer experience is vital for retailers | Customer Think

The following article written by ForeSee VP of Marketing Eric Feinberg was first published on Customer Think. Here’s a common holiday dilemma: You’ve avoided retail crowd pandemonium by shopping online... Read More

Categories: Insights,Retail
December 20, 2017 |

Banking CX: The importance of listening, asking, and listening some more.

For banks, building trust and nurturing innovation are incredibly important, but neither prove profitable without listening and asking. With that said, it’s also important to understand that listening and asking... Read More

December 15, 2017 |

ForeSee CX Suite update brings single sign-on, improved Feedback tool, & more!

We’re constantly working to make ForeSee CX Suite the best solution for  busy customer experience professionals who want one solution to power all of their CX intelligence. And today, we’re... Read More

December 14, 2017 |

VOC Leaders: How UGI uses CX to drive success in energy & utilities

UGI Inc. is a natural gas and electric utility company that serves more than 670,000 customers in Pennsylvania and other coverage areas. The company’s mission is to be the preeminent... Read More

Categories: Client Voices,Utilities
December 13, 2017 |

Amazon, Williams-Sonoma, & Kohl’s lead ForeSee’s Top 50 Retail CX Rankings (Report)

Each year, ForeSee produces a study to discover which retailers standout from the pack when it comes to delivering an incredible customer experience across web, mobile and in-store. The results... Read More

December 6, 2017 |

How ForeSee CX Suite makes analyzing data easier

Organizations spend an enormous amount of time and resources collecting data about their operations and customers, data which can prove invaluable in a number of ways. However, deriving meaningful, actionable... Read More