Act with Certainty

The ForeSee blog for CX professionals and the VOC community.

January 15, 2018 |

2018 Retail CX Insight Report examines key trends and data helping drive the retail renaissance

Today we’re pleased to announce the release of the 2018 Retail Customer Experience (CX) Insights report, our annual research study that examines key trends and data that are driving the... Read More

Retail TouchPoints recognizes JCPenney in Customer Engagement Awards

Retailers understand that the customer journey is changing, but only a portion have executed strategies to address and improve the process successfully. One example of this is leading retailer JCPenney,... Read More

Categories: Client Voices,Retail
January 10, 2018 |

How Amazon is investing in customer experience by reimagining retail delivery | Forbes

The following article written by ForeSee VP of Marketing Eric Feinberg was first published on Forbes. When examining the typical customer journey, it’s not difficult to see why delivery is... Read More

Categories: Retail
January 9, 2018 |

Find out how top retailers are winning with CX at NRF 2018

Winning retailers understand that the competition doesn’t rest in the post-holiday shopping season. They know that the best way to keep their edge is with strong customer experience (CX). But... Read More

Categories: Company News,Events
January 4, 2018 |

Financial Brand article cites ForeSee banking research to explain why customer journeys ‘will never be digital-only’

The customer experience (CX) for banking customers is more digitally integrated than ever before, with mobile apps making it easier to do everything from checking your account balance to transferring... Read More

Categories: Financial Services

New Forrester VOC report highlights ForeSee CX Suite

While the majority of business leaders expect to compete on the basis of customer experience (CX), just 6% of companies say their Voice of Customer (VOC) program is extremely effective... Read More