Act with Certainty

The ForeSee blog for CX professionals and the VOC community.

September 19, 2017 |

What’s driving satisfaction for today’s retail banking customers (Report)

  Younger consumers are far more excited about mobile banking apps than managing their money with a retail bank or credit union. On top of that are new expectations for fintech thanks to advances in technology and changing behaviors. It begs... Read More

September 15, 2017 |

Attending Shop.org? Visit ForeSee’s booth to learn about NPS benchmarks

Shop.org is one of the biggest events of the year for digital retail professionals, which means naturally ForeSee will be there. If you’re attending the show Sept. 25-27 in Los Angeles, stop by our booth to find... Read More

Categories: Events
September 14, 2017 |

Why Apple and Nordstrom are selling experience like a product on store shelves 

Change is inevitable, and for the retail industry this has never been truer than it is now. Many observers bill the recent turbulence as some sort of meltdown or apocalypse, but in reality it’s more like the beginning... Read More

Categories: Insights,Retail
September 12, 2017 |

5 steps retailers can take now to compete this holiday shopping season 

For retailers, it’s never too early to start thinking about how to beat competitors this coming holiday shopping season – including looming competition from Amazon and its attractive free shipping options. Not every... Read More

Categories: Insights,Retail
September 6, 2017 |

ForeSee supports those affected by Hurricane Harvey

  The following email was sent from ForeSee CEO Pete Daffern to all of our employees. Our hearts go out to those affected by Hurricane Harvey.   Team: The devastation in Texas caused by Hurricane Harvey is of incredible... Read More

Categories: Company News
September 5, 2017 |

Retailers: What happens online doesn’t stay online — navigating today’s customer journeys | CustomerThink

The days of being able to easily understand the path your customers take, from start to purchase, is over. Today, consumers have greater choices and their shopping journey has many routes that include smartphones, websites, and physical stores. Read More

Categories: Insights,Retail