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Gartner anticipates greater expectations and challenges for CX professionals in 2018
Almost half of marketers responsible for customer experience (CX) have established the relationship between CX and business outcomes, according to a new study by Gartner Group. So, it’s not surprise... Read More
Categories: Company News,Research & CX Data -
A 5-step model for CX excellence in energy and utilities (report)
As energy and utility providers face technology and market disruptions, they are increasingly looking to customer experience (CX) as a way to meet rising expectations, drive efficiency and agility, and... Read More
Categories: Energy & Utilities,Research & CX Data -
A tale of two cafes: How prioritizing CX helped Panera and hurt Starbucks | Retail TouchPoints
In today's fast-changing consumer-based economy, it's simply not enough to identify problems. What's required is the ability to prioritize how and when to make improvements once problems have been identified. Take for instance the mobile ordering strategies of Starbucks and Panera for example. Read More
Categories: Retail -
VOC Leaders: How Vera Bradley is closing the gap on ‘Store Non-Purchasers’ with CX intelligence
Vera Bradley is an apparel retailer that specializes in women’s accessories and handbags that cares deeply about the satisfaction of its customers. We sat down with Vice President of Retail... Read More
Categories: Client Voices,Retail -
ForeSee expands its Professional Services for maximum impact of CX programs
Today ForeSee announced an expansion of our Professional Services offerings. Combined with our proven scientific methodology and powerful benchmark data, the new Professional Services offerings help ForeSee clients make the... Read More
Categories: Company News,ForeSee Products