May 18, 2017 | The XM Blog

Getting retail banking CX right according to industry leaders (webinar)


Share on Facebook Share on LinkedIn Share on Twitter

Retail Banking CX

Today’s banking customers have much different and diverse expectations than ever before, making it difficult to keep up. It’s also perhaps the biggest opportunity yet for retail banks to attract new business and increase satisfaction and loyalty with existing customers — provided there’s a strategy in place for improving customer experience (CX).

The right approach to CX can bring many benefits to retail banks, which is the topic of our next webinar: Strategies for Retail Banking CX Success.

Presented by Union Bank & Trust Director of CX Jason Huffman and ForeSee Vice President Chris Joyce, this live webinar will delve into key findings featured in the latest e-book in our ForeSee Stairway Series, including how to:

  • Create lifetime customer value, profitability, and differentiation through customer experience
  • Get CX right with a disciplined, strategic 5-step approach
  • Move from retaining customers to creating true customer loyalty

Make sure to sign up to join us Wednesday, May 31 at 12 p.m. ET for this 30-minute live presentation.

Curious about how best to improve your bank’s customer experience strategy before the webinar? Download ForeSee’s latest e-book, 5 Steps for Retail Banks to Win on CX now.

About the Author

As a pioneer in customer experience analytics, Verint delivers superior technology and proven methodology to connect the customer experience to the bottom line. The result is better business for companies and a better experience for consumers.

More by this author


Share on Facebook Share on LinkedIn Share on Twitter