Who Rules Digital? Netflix, PayPal, and Amazon Top Digital Experience and NPS Rankings

New quarterly report ranks 50 top U.S. websites on digital experience

We’ve just released the ForeSee Digital Experience Index (DXI), a first-of-its-kind quarterly report that ranks 50 top websites based on input from 12,500 consumers. The sites were drawn from Amazon’s top sites and the Fortune 500, and are ranked on Net Promoter Score℠ (NPS) and four key drivers of digital satisfaction: navigation, look and feel, site information, and site performance.

With digital transformation a top priority for most companies, and digital’s increasing influence on the overall customer journey, the DXI is a vital guide to consumer needs in web and mobile, and a benchmark for businesses in every industry as they build customer experience strategies. In addition to the rankings, the DXI reveals:

  • The positive correlation between good digital experiences and improved NPS
  • Insights on the influence of digital across the customer journey
  • Which sites rank the highest on four key drivers of customer satisfaction

Watch Jeff Sylvester, one of the lead researchers on the report, discuss some of the findings from the report:

Get the full list of rankings and more digital insights by downloading the report here. If your brand is featured in the report and you want a closer look at your CX, NPS, or digital experience data, request a briefing with one of our CX experts today.

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

Banking, CX Best Practices, Financial Services, Research & CX Data, Retail, ROI of CX

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