Improve outcomes and business practices with continuous CX measurement and prioritization
People are critiquing their healthcare interactions with newfound power and insight—and it’s raising their expectations: A recent PwC study shows that personal experience is their top concern when picking a doctor or hospital, and that experience is 2.5x more important in healthcare compared to other industries.
Because it’s easier than ever for consumers and patients to compare and switch providers, great customer experience (CX) is no longer a nice-to-have for healthcare companies. It’s a must-have. And it’s creating new challenges and opportunities for providers, insurance companies, and other healthcare businesses, including:
- Meeting patient needs at every interaction and every touchpoint in the journey, from on-site appointments to online billing.
- Knowing where you stand against competitors in order to identify areas of improvement.
- Improving Net Promoter Score ℠ (NPS) to boost loyalty, satisfaction, and—by extension—bottom-line business results.
ForeSee is helping businesses overcome those challenges. Read our Healthcare Solutions overview to see how we’re helping healthcare organizations improve patient interactions at every touchpoint, improving satisfaction scores, recommendations, efficiency, and enrollment.
ForeSee® is a registered trademark of ForeSee Results, Inc.
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.