May 16, 2016 | The XM Blog

Summit Takeaways: CX With Certainty


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ForeSee Summit Takeaways 01

Just a little over a week ago, about 300 wonderful ForeSee clients joined us to learn more about how we can make customer experience strategies work better for their organizations — whether it was gleaning new information from an organization outside their industry via detailed client presentations or getting excited for what’s to come in ForeSee’s product roadmap.

Setting the tone – The first full day of the event kicked off with some inspiring words from acclaimed author, business professor, and speaker Adam Grant, who set the tone by explaining how to champion our best ideas and encourage others to not only think differently but also to speak up. It was some great advice, as many companies that realize the importance of CX strategies still struggle to communicate valuable insights to others in their organization.

ForeSee Summit Takeaways - 02

New perspectives – Sometimes the best way to learn what voice of customer success looks like is to look outside your industry for new perspectives. In the weeks ahead, we hope to continue the momentum of Summit on this very blog. Since not everyone could make every session (there were a lot of good ones this year, after all), we’re putting together a few articles highlighting the takeaways from great client presentations featuring Three, ComEd, Humana, and others.

ForeSee Summit Takeaways - 03

A future with certainty – If you attended the Summit, then you got a sneak peak at the company’s product roadmap. ForeSee Chief Strategy Officer Lenny Nash discussed how customer experiences are changing, as well as what we’re doing to keep your organization at the forefront when it comes to identifying customer satisfaction with new and improved technology.

If you want more, check out a few of the thousands of great photos taken at Summit. We’re already looking forward to seeing you next year.

About the Author

As a pioneer in customer experience analytics, Verint delivers superior technology and proven methodology to connect the customer experience to the bottom line. The result is better business for companies and a better experience for consumers.

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