November 21, 2017 |

5 useful BOPIS stats every retailer should know

Most consumers have used BOPIS, or Buy Online, Pickup In-Store. More specifically, about 2 in 3 people (61%) have utilized this emerging customer journey, which clearly means it’s more than... Read More

October 19, 2017 |

VOC Leaders: How Vera Bradley is closing the gap on ‘Store Non-Purchasers’ with CX intelligence

Vera Bradley is an apparel retailer that specializes in women’s accessories and handbags that cares deeply about the satisfaction of its customers. We sat down with Vice President of Retail... Read More

Categories: Client Voices,Retail
September 5, 2017 |

Retailers: What happens online doesn’t stay online — navigating today’s customer journeys | CustomerThink

The days of being able to easily understand the path your customers take, from start to purchase, is over. Today, consumers have greater choices and their shopping journey has many routes that include smartphones, websites, and physical stores. Read More

Categories: Retail
April 13, 2017 |

Digital Contribution Champion: Home Depot leads when it comes to BOPIS

Any company interested in strengthening a strategy for BOPIS, or Buy Online, Pickup In Store, will need to ditch traditional conversion metrics in favor of measuring digital contribution. Read More

Categories: Retail
February 17, 2017 |

Walmart’s poor overall customer experience made it no great value for Buffett

Some business publications are reporting that Warren Buffett’s recent decision to unload $900 million worth of Walmart stock has signaled the slow death of retail as we know it. This... Read More

Categories: Retail
January 5, 2017 |

Recent Walmart TV commercial shows just how far customer expectations have evolved

A version of this article was originally published on LinkedIn. The way consumers shopped during the holidays in 2016 didn’t change drastically from the previous year. In 2015, 75% of... Read More

Categories: Retail