January 10, 2018 | The XM Blog How Amazon is investing in customer experience by reimagining retail delivery | Forbes Categories: Retail December 26, 2017 | The XM Blog Holiday shopping trends show why customer experience is vital for retailers | Customer Think Categories: Retail November 10, 2017 | The XM Blog Explaining retail’s ‘mid-life crisis’: How retailers are reforging the customer journey to survive | Forbes Categories: Retail October 26, 2017 | The XM Blog A tale of two cafes: How prioritizing CX helped Panera and hurt Starbucks | Retail TouchPoints Categories: Retail October 5, 2017 | The XM Blog The blind spot in the Walmart-Google partnership against Amazon | MediaPost Categories: Retail September 5, 2017 | The XM Blog Retailers: What happens online doesn’t stay online — navigating today’s customer journeys | CustomerThink Categories: Retail 1 2
