January 15, 2018 |

2018 Retail CX Insight Report examines key trends and data helping drive the retail renaissance

Today we’re pleased to announce the release of the 2018 Retail Customer Experience (CX) Insights report, our annual research study that examines key trends and data that are driving the... Read More

December 13, 2017 |

Amazon, Williams-Sonoma, & Kohl’s lead ForeSee’s Top 50 Retail CX Rankings (Report)

Each year, ForeSee produces a study to discover which retailers standout from the pack when it comes to delivering an incredible customer experience across web, mobile and in-store. The results... Read More

November 20, 2017 |

5 trends banks need to know about today’s customers

The retail banking industry is at a crossroad that is filled with both risk and opportunity when it comes to customer acquisition, customer upsell, and and customer retention. Digital transformation,... Read More

March 20, 2017 |

How to quantify the impact of digital channels across your business (Report)

More than 96% of customers leave your website without making a purchase, but you probably don’t know what they’re doing next. Are those customers still buying from you, but in... Read More

Categories: Research & CX Data
December 22, 2016 |

Here’s what people are saying about the 2016 ForeSee Experience Index

The ForeSee Experience Index, our annual study that shows how the top brands in retail stack up on customer experience (CX) within mobile, web, and in-store, is easily the biggest... Read More

Categories: Company News
December 14, 2016 |

Why the new ForeSee Experience Index is the most valuable retail CX research of 2016 (report)

We are thrilled to announce the release of the 2016 ForeSee Experience Index today. For 12 consecutive years now, ForeSee has applied its CX measurement model to report on holiday... Read More