October 26, 2017 | The XM Blog A tale of two cafes: How prioritizing CX helped Panera and hurt Starbucks | Retail TouchPoints Categories: Retail April 20, 2017 | The XM Blog 3 lessons on the importance of CX measurement from Amazon’s Jeff Bezos Categories: Measurement & Analytics February 15, 2017 | Christine Tran ForeSee Priority Index: A powerful tool for prioritizing your CX improvements Categories: Uncategorized
