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VOC Leaders: How UGI uses CX to drive success in energy & utilities
UGI Inc. is a natural gas and electric utility company that serves more than 670,000 customers in Pennsylvania and other coverage areas. The company’s mission is to be the preeminent... Read More
Categories: Client Voices,Energy & Utilities -
VOC Leaders: How Hermes delivers success by measuring the entire customer journey
Hermes is a leading parcel courier in the United Kingdom and is committed to always being the first choice among U.K. consumers. Doing so requires a deep focus on improving... Read More
Categories: Client Voices -
VOC Leaders: How Vera Bradley is closing the gap on ‘Store Non-Purchasers’ with CX intelligence
Vera Bradley is an apparel retailer that specializes in women’s accessories and handbags that cares deeply about the satisfaction of its customers. We sat down with Vice President of Retail... Read More
Categories: Client Voices,Retail -
VOC Leaders: How West Marine saw an increase in store traffic thanks to CX intelligence
Benazir Shaikh is User Experience Analyst at West Marine, the largest specialty retailer of boating supplies and accessories, with more than 260 stores located in 38 states and robust mail-order... Read More
Categories: Client Voices,Retail -
VOC Leaders: TransPennine explains why it pays to measure customer satisfaction (video)
TransPennine Express is a train operating and transportation company with services between the major cities north of England and Scotland. We recently sat down with TransPennine Innovation Manager Colin Kelly to discuss how his organization... Read More
Categories: Client Voices -
VOC Leaders: How AMD uses CX Suite to connect the dots throughout the company
Advanced Micro Devices (AMD) is a global semiconductor company. It’s technology is found in a wide range of products from major manufacturers such as Microsoft, Boeing, UCR Products, and more. We recently sat down with... Read More
Categories: Client Voices,Retail