June 27, 2017 |

VOC Leaders: How Union Bank and Trust saw immediate benefits from integrating CX intelligence to its process

Jason Huffman is Director of Customer Experience at Union Bank and Trust, the largest bank company in Virginia managing just over $8.5 billion. Since its founding in 1902, the company... Read More

June 2, 2017 |

VOC Leaders: Why Citizens Energy views CX as the fabric of the organization

Mike Strohl is Senior Vice President and Chief Customer Officer for Citizens Energy Group, an Indiana-based utilities company providing natural gas, thermal energy, water, and wastewater services to about 800,000... Read More

Categories: Client Voices,Utilities
March 31, 2017 |

VOC Leaders: How CREA leverages CX data to refine & improve customer journeys

  The Canadian Real Estate Association (CREA) is one of Canada’s largest single-industry trade groups, with over 100,000 members including real estate brokers, agents, and salespeople. We sat down with... Read More

Categories: Client Voices
February 27, 2017 |

VOC Leaders: Why Canadian Tire uses ForeSee Replay & CX scores to win big (Video)

Since launching nearly a century ago, retailer Canadian Tire has become one of Canada’s most recognized and trusted brands with almost 1,700 retail and gasoline locations coast-to-coast, as well as... Read More

Categories: Client Voices,Retail
January 9, 2017 |

VOC Leaders: For Verizon Wireless, CX data is instrumental to ‘getting it right’ (video)

Over 140 million people in the U.S. are subscribers of Verizon Wireless, the nation’s largest wireless carrier. With those sorts of numbers, listening to its customers is a necessity for... Read More

Categories: Client Voices
December 15, 2016 |

VOC Leaders: How MSC Industrial Supply leverages CX data to gain an edge (video)

Amy Gableman is a Customer Experience (CX) advocate and UX designer at MSC Industrial Supply, one of the nation’s largest direct distributors of metalworking, maintenance, repair, and operations (MRO) products.... Read More

Categories: Client Voices