September 27, 2017 | The ForeSee Blog

Why Tailored Brands is tapping ForeSee CX Suite to suit up its customer experience

Mens Apparel

Tailored Brands, operator of top men’s apparel brands such as Men’s Wearhouse, Jos. A. Bank, Joseph Abboud, and K&G, is a leading authority for helping men dress for work, special occasions, and everyday life. The popular retailer operates 1,400 locations in the U.S. and Canada, as well as digital channels and branded sites.

The company strives to provide an extraordinary customer experience (CX) to those that choose to shop with them, ensuring that its customers feel good in addition to looking good. That’s why at Shop.org we’re pleased to share that Tailored Brands has chosen ForeSee to manage all of its CX intelligence needs within a single place via ForeSee CX Suite.

After the completion of a successful pilot program, Tailored Brands is expanding its use of the ForeSee CX Suite to measure customer satisfaction across all of its retail brands and channels, including web, mobile, store locations, and fulfillment. Our CX Suite delivers a proven methodology-backed CX measurement solution for gaining customer feedback and insights that fully represent the entire customer journey. With it, Tailored Brands will be able to better understand how to identify and prioritize issues to improve the overall experience it’s customer have come to expect.

“At Tailored Brands, we pride ourselves on providing world class customer service, so our goal is not just to meet our customers’ expectations, but to exceed them whenever possible,” said Mark Neutze, EVP, Store Operations and Real Estate, Tailored Brands. “To do this, we needed to find an industry leader in VOC to be our partner. With the proven methodology behind ForeSee CX Suite, we will be able to better identify and act on important customer satisfaction drivers across all of our customer touchpoints.”

Want to learn more about how ForeSee CX Suite can provide your organization with a solution to predict future customer behaviors and prioritize issues to improve the overall experience with certainty? Download our latest solutions sheet now or schedule a custom briefing.

About the Author

As a pioneer in customer experience analytics, ForeSee delivers superior technology and proven methodology to connect the customer experience to the bottom line. The result is better business for companies and a better experience for consumers.

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