June 01, 2017 | The XM Blog

Find out how CX can be the competitive equalizer for U.K. retailers


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UK Retailers ForeSee

The majority of retailers consider good Customer Experience (CX) as providing a competitive advantage, and that’s no exception in the U.K. In the latest ForeSee webinar recording, Get it Right: How to Compete & Win on Customer Experience, we discuss this topic as well as how the top U.K. brands are winning with CX.

The webinar provides highlights from the ForeSee Experience Index (FXI): U.K. Retail Edition. Over 40,000 survey responses in the U.S. and U.K. were collected for this year’s report.

Hosts Ben Stollard (ForeSee director of U.K. & Europe) and Eric Feinberg (VP of Marketing) explain top trends from the report, including:

  • CX trends over time for the top 25 retailers in the U.K.
  • Customer journeys and how they compare across generations and industry
  • How CX relates to NPS scores and improvements
  • Reasons for Amazon.co.uk’s success, and how your company can compete against them

To find out how to make CX more of a competitive advantage in the U.K., watch the latest ForeSee webinar now.

About the Author

As a pioneer in customer experience analytics, Verint delivers superior technology and proven methodology to connect the customer experience to the bottom line. The result is better business for companies and a better experience for consumers.

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