The majority of retailers consider good Customer Experience (CX) as providing a competitive advantage, and that’s no exception in the U.K. In the latest ForeSee webinar recording, Get it Right: How to Compete & Win on Customer Experience, we discuss this topic as well as how the top U.K. brands are winning with CX.
The webinar provides highlights from the ForeSee Experience Index (FXI): U.K. Retail Edition. Over 40,000 survey responses in the U.S. and U.K. were collected for this year’s report.
Hosts Ben Stollard (ForeSee director of U.K. & Europe) and Eric Feinberg (VP of Marketing) explain top trends from the report, including:
- CX trends over time for the top 25 retailers in the U.K.
- Customer journeys and how they compare across generations and industry
- How CX relates to NPS scores and improvements
- Reasons for Amazon.co.uk’s success, and how your company can compete against them
To find out how to make CX more of a competitive advantage in the U.K., watch the latest ForeSee webinar now.