We’re so pleased to share a new report published by Forrester: The Forrester Wave™: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019.
It’s the first-ever Wave on this category, and in our view great validation of a critical need for companies with digital-first mindsets: to gain a deep understanding of customer expectations in digital and how those experiences impact the overall journey.
To get there, companies need Voice of Customer (VoC) partners with a strong commitment to and expertise in digital.
That’s why we’re proud to be named a Strong Performer in this new Wave and to have received the highest rank in the current offering category, including the highest possible scores in the criteria of Feedback Collection Methods, Analysis Capabilities, Digital Interaction Analysis, Alerting Capabilities, Partners, and Professional Services.
“ForeSee’s roots in and ongoing commitment to digital has helped it build a loyal following over the years.… Other notable features include ForeSee’s benchmarking capabilities, session replay function, and integrations. Clients also like the combination of the technology and services — with the vendor acting as a one-stop shop…” — The Forrester Wave™: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019
We’re also happy to see our counterparts Verint OpinionLab join us among the evaluated “providers that matter most.”
We believe that Verint is the clear choice for companies looking to double-down on digital — and who want to partner with a digital VoC leader to help measure, improve, optimize, and create exceptional digital experiences.
It’s great to be part of the Verint Voice of The Customer family. Read about the just-announced VoC cloud solution that combines digital leadership and listening at scale in the contact center.
Please download a complimentary reprint of the full report: The Forrester Wave™: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019.