May 9, 2017
The retail banking industry is racked with challenges as consumers become more digitally demanding and less loyal. There’s also an influx in competition from financial-tech services, which has further disrupted the industry and pushed retail banks to maximize selling cross-channel services.
Put simply, the pressure is on for retail banks to radically simplify and rapidly embrace change. One of the best strategies for banks to do so effectively is a commitment to measuring Customer Experience (CX). CX is the new competitive battleground for banks to retain and grow their customer base, acquire new customers, increase lifetime value, and win in a new era of the omnichannel customer.
We’re pleased to share the latest e-book in our ForeSee Stairway series, Five Steps to Win on Customer Experience for Retail Banks. Inside the e-book, you’ll learn:
To find out more about why and how retail banks can make CX their competitive advantage and provide valuable insights to reach their goals, download the new Retail Banking e-book now. Also, make sure to check out more financial services industry thought leadership on the ForeSee blog.
Financial Services, Research & CX Data