Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

Why great CX measurement is invaluable to retailers — BloomReach (video)

Here at ForeSee, we often get asked for a quick elevator pitch on why improving the customer experience is the greatest competitive weapon retailers have in their arsenal.

Fortunately, our VP of Retail Sales Dan Chester has gotten scary good at providing a quick answer that hits all the high points, including retailer pain points, measuring all touchpoints along the customer journey, and the value of using a proven methodology to identify what improvements to prioritize — all in about 2 minutes!

Check out the BloomReach interview with Dan in the video above for the full scoop, and contact us to learn more about how ForeSee can help take your company’s customer experience to the next level while improving the bottom line.

About the Author

As a pioneer in customer experience analytics, ForeSee delivers superior technology and proven methodology to connect the customer experience to the bottom line. The result is better business for companies and a better experience for consumers.

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