About Us

Our solutions are built on a tested, patented methodology that enables you to improve experiences while creating business efficiencies. They are also fueled by our beliefs: that we live in a digital-first world, an experience economy, and an era of insight, and that nothing is static. Adaptation is at the core of our tools.


ForeSee was founded in 2001 as a research initiative at the University of Michigan and soon gained notoriety for its science-based methodology for measuring and improving customer experience. In the 18 years that followed, ForeSee grew its client list to include the biggest brands in retail, banking, and other industries, and became synonymous with benchmarking insights and its research publications the ForeSee Experience Index and the Digital Experience Index.

In 2018, ForeSee joined Verint, The Customer Engagement Company, and is now Verint ForeSee. Together we’re on a mission to help companies improve customer experience for more engagement, loyalty, and efficiency. Brands in every industry use ForeSee Voice of Customer solutions to:

  • Listen to all customer signals — across web, mobile, location, and contact center — then connect data for deeper insights
  • Analyze data intelligently using machine learning and artificial intelligence, and share insights strategically
  • Prioritize actions to align with business and CX goals such as likelihood to purchase, return, and recommend

800+

BENCHMARKS

Major verticals, channels and experiences, regions and seasons

64+

PREDICTIVE MODELS FOR CSAT AND NPS

Across omnichannel customer journeys

1B+

CUSTOMER EXPERIENCE DATA POINTS

Captured and Analyzed

1M+

CITIZEN SURVEYS ANNUALLY

Across 100s of government sites