July 26, 2017

ForeSee Announces Record Growth and Profit in Q2 2017


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Rapid Adoption of ForeSee CX Suite by Fortune 100 Companies Accelerates ForeSee’s Voice of Customer Leadership

Ann Arbor, Mich (July 26, 2017) — ForeSee, the leader in Voice of Customer solutions, today announced the largest second-quarter revenue and bookings in the company’s history. Second-quarter bookings grew by 22% over the previous year, positioning the company for another profitable year in 2017, driven largely by adoption of the award-winning ForeSee CX Suite.

“ForeSee’s record second quarter comes on the heels of a successful corporate restructuring. We now run independently from our parent company and with complete support from our new board,” said ForeSee CEO Pete Daffern. “With multi-year, seven- and eight-figure client wins that include Fortune 100 retailers, utilities, financial services, as well as healthcare providers and federal agencies, the market is signaling that ForeSee’s CX Suite, proven model, and predictive insights bring tremendous value to organizations around the world.”

Some of the notable companies that chose ForeSee for their customer experience (CX) measurement and management in 2017 include:

  • A top-five fashion retailer
  • A U.S. top-five and global top-20 bank
  • One of the world’s largest global airlines
  • A global top-three fast food restaurant
  • A $1.4B global consumer packaged goods company
  • An energy utility serving 2.5 million homes and two-thirds of the Fortune 100
  • Cabinet-level U.S. federal agencies and departments
  • Hundreds of additional organizations around the world in virtually every industry

These notable new customer relationships join an impressive roster of existing ForeSee clients, demonstrating expertise and dominance in the following key industries:

  • Financial Services: eight of the top 10 banks and half of the top 50 retail banks worldwide
  • Retail: 70% of the Internet Retailer (IR) 100, including two of the five top fashion retailers
  • Government: 90% of U.S. Government executive branch departments
  • Healthcare: more than half of healthcare companies in the Fortune 100
  • Utilities: 26 energy companies in the Fortune 100
  • Telecommunication: half of the telecommunications companies in the Fortune 100, including four of the top five

ForeSee’s growth can be largely attributed to a more than a 100% increase in adoption of the new CX Suite during each of the last two quarters. With a new release announced today, ForeSee® CX Suite delivers a unified view of the customer, with scientific measurement of CX across the entire customer journey. ForeSee is the only company to leverage a proven, time-tested model alongside a holistic solution for organizations to manage all their customer experience intelligence from one place. The game-changing relationship between ForeSee’s methodology and the CX Suite gives organizations certainty when it comes to identifying and prioritizing which improvements will boost business results the most.

“ForeSee is a strategic partner for our voice-of-customer program,” said Mike Strohl, Senior Vice President at Citizens Energy Group. “Backed by ForeSee’s proven methodology, our team is able to make real improvements to better serve our customers and grow our business. With ForeSee CX Suite, we will be able to better identify and act on the most critical customer experience issues across the customer journey.”

“Companies are starting to realize that a strong CX program is the last frontier of differentiation,” said Jason Huffman, Vice President of Customer Experience at Union Bank & Trust. “ForeSee has helped us prioritize the changes with the biggest ROI, allowing us to give our customers the world-class technology of a large, national bank along with the personal touch of a community bank.”

ForeSee also announced today the expansion of its strategic partnership program, which now includes extended relationships with the Adobe Marketing Cloud and Google Analytics.

About ForeSee

ForeSee pioneered customer experience intelligence in 2001 and has become a recognized leader in Voice of Customer (VOC) solutions. The award-winning ForeSee CX Suite helps more than 2,000 companies worldwide transform their VOC programs into a strategic business discipline that delivers economic impact. Only ForeSee offers a rigorous scientific approach to customer experience measurement, access to an unmatched 200 million benchmarked experiences, and actionable insights from a team of 200 expert analysts that give certainty to CX improvements. ForeSee is headquartered in Ann Arbor, MI and has offices in New York; Washington, DC; St. Louis; Cleveland; San Francisco; Vancouver; and London. For more information, visit www.foresee.com.

About the Author

As a pioneer in customer experience analytics, Verint delivers superior technology and proven methodology to connect the customer experience to the bottom line. The result is better business for companies and a better experience for consumers.

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