ANN ARBOR, MI (January 12, 2017) — ForeSee today announced the appointment of Justin Mason as Global Vice President of Professional Services. He is responsible for leading ForeSee’s Client Success, Usability, and Support teams which, combined, are recognized as one of the company’s competitive strengths. Mason reports to ForeSee CEO Pete Daffern.
“Our professional services have always been part of what makes ForeSee unique,” said Daffern. “We combine our award-winning customer experience measurement software with actionable insights from a team of hundreds of expert analysts to give certainty to our clients’ CX initiatives. I am very pleased to have Justin join ForeSee. His experience will help us expand our Professional Services organization and contribute to our accelerated growth plans.”
Mason has over 20 years of experience developing, leading, and growing professional services-related activities at organizations in the U.S. and Europe across a wide-range of industries, including software, telecom, healthcare, finance, media, public sector, and transportation. Before joining ForeSee, Mason held executive positions with Telaid Industries and RM Group, as well as Verint Systems, a top 100 software company specializing in customer engagement and intelligence solutions, where he served as the Global Services Operations leader.
“From the moment I first met the ForeSee team, I knew I wanted to be part of this company. Not only do we have a supremely knowledgeable and skilled team of people, we’re also at the crossroads of the most important software industry trends — customer experience, big data analytics, and cloud computing,” Mason said. “When I looked around, I saw very few companies with as much track record and promise as ForeSee.”
ForeSee pioneered customer experience intelligence in 2001 and has become a recognized leader in Voice of Customer (VOC) solutions. The award-winning ForeSee CX Suite helps more than 2,000 companies worldwide transform their VOC programs into a strategic business discipline that delivers economic impact. ForeSee is headquartered in Ann Arbor, MI and has offices in New York; Washington, DC; St. Louis; Cleveland; San Francisco; Vancouver; and London. For more information, visit www.foresee.com.