June 24, 2016

ForeSee Client MSC Industrial Supply Wins Top Honor in B2B E-Commerce in Internet Retailer Excellence Awards


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Eight ForeSee clients recognized in 2nd annual Internet Retailer awards

ANN ARBOR, MI(June 24, 2016) — Internet Retailer has announced the winners of their second annual Internet Retailer Excellence Awards, including ForeSee clients MSC Industrial Supply and Sephora, as winners in two categories. MSC Industrial Supply, the leading North American distributor of metalworking and maintenance, repair and operations products and services, received the highest honor in its category: B2B E-Commerce in Internet Retailer Excellence, and Sephora won the Mobile Commerce Award.

In addition, ForeSee clients Nordstrom and Sears, were also recognized as Internet Retailer Award finalists in respective categories.

“Our focus on the customer experience with ForeSee’s support has served as a critical contributor to our achieving this recognition,” said Steve Baruch, Senior Vice President and Chief Strategy & Marketing Officer for MSC Industrial Supply Co.

“Winning retailers are often those who understand that the customer experience is the front line in today’s battle for business growth and use ForeSee to tell them where CX improvements will have the biggest impact before they make them,” said Pete Daffern, CEO at ForeSee. “MSC and our other recognized clients know the positive business impact of moving from conducting general, haphazard customer surveys to using ForeSee for a scientific and actionable measure of the omnichannel experience.”

With hundreds of retail clients and 15 years of valuable industry research, ForeSee remains a leader in Voice of Customer solutions. The annual ForeSee Experience Index (FXI) is the definitive study on the retail customer experience of the largest brands in the United States and the United Kingdom. The study focuses on retailers’ three most important customer channels: web, mobile and store.

Download the ForeSee Experience Index: Retail Edition at www.foresee.com/FXI.

About ForeSee

Founded in 2001, ForeSee is the pioneering leader in Voice of Customer (VOC) solutions. Armed with the ForeSee CX Suite, more than 2,000 companies worldwide — in retail, financial services, government, healthcare, consumer packaged goods, and other industries — have transformed their VOC programs into a strategic and rigorous business discipline that delivers economic impact. Only ForeSee offers a multi-patented algorithmic approach to customer experience measurement, access to an unmatched 150 million benchmarked experiences, and actionable insights from a team of 200 expert analysts that give certainty to CX improvements. A subsidiary of Answers Corporation, ForeSee is headquartered in Ann Arbor, MI and has offices in Mountain View, New York, San Francisco, St. Louis, Cleveland, Vancouver, and London. For more information, visit www.foresee.com.

About the Author

As a pioneer in customer experience analytics, Verint delivers superior technology and proven methodology to connect the customer experience to the bottom line. The result is better business for companies and a better experience for consumers.

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