Every ForeSee survey collects data on behalf of a ForeSee client; in this way, we help give our clients’ customers a voice. Parts of the survey are ForeSee-standardized to yield actionable numerical data about the customer experience, and parts are client-driven. Client-driven questions may focus on very specific client-branded experiences, or they may be demographic questions that help our clients understand their customers’ feedback. In most cases, demographic-type questions are entirely optional.
Many, but not all, ForeSee surveys are anonymous. There are only two ways for a survey to be non-anonymous: (1) if the respondent tells us who they are in the survey response, and (2) if the client knows who the respondent is, and the client tells us.
ForeSee’s client may know who you are if you are using an authenticated website (you are “logged in”) when you take a survey, or if you take a survey presented to you on a point-of-sale receipt. When the client knows who a survey respondent is, the client may append other data to the survey.
Other than our survey data, ForeSee can’t tell our clients anything they don’t already know; we just compile the data into an easy-to-use format.
For example, ForeSee may compile data on a customer’s interaction with a website (pages viewed, mouse clicks, etc.) and append that data to that customer’s survey. This is done with ForeSee® Replay, and more information is available here. If customers are complaining about a website, ForeSee® Replay helps ForeSee’s clients find and fix a problem quickly and efficiently.
In addition, if a survey respondent is a client’s customer that was logged in to the client’s site when they took a survey, or if a survey invitation was presented in a point of sale receipt, the client may pass information about the customer to ForeSee, to append to the survey. This could be anything our client knows about its customer, but ForeSee does not accept sensitive personal information like account numbers or payment information. This is usually information about how long someone was a customer, whether they are a repeat buyer, etc.
In all cases, ForeSee only hosts this data on the client’s behalf in ForeSee’s secure database. The data belongs to the client at all times, and ForeSee never sells personal data to third parties.
Most of ForeSee’s surveys are presented by random intercept, meaning you are randomly and anonymously invited to take a survey while using our client’s website or application. You cannot opt out of receiving the invitation, but we try to make it easy to decline. In most cases the invitation applies a cookie in your web browser to prevent a repeat invitation within 90 days, but if you clear your cookies you could be re-invited any time.
If you receive a survey invitation by email or text message, you previously gave permission to ForeSee (within another survey) or ForeSee’s client to send this communication to you. In either case, ForeSee’s client manages opt outs, so you should contact the ForeSee client that is the subject of the survey to opt out of further survey communications.
If you reside in the European Economic Area, personal data management information is located here.