ForeSee E-Books

Our e-book series examines the business impact of customer experience across different channels and industries and gives you the exact steps to get CX right.

The CX Value Chain ebook

It’s time to simplify your approach to CX. The CX Value Chain helps you listen everywhere and coordinate tactical, operational, and strategic responses to boost satisfaction and business outcomes.

Download Now

The ForeSee Methodology E-Book

Learn how CX prioritization helps deliver predictable business outcomes like conversions, growth, and likelihood to recommend.

Download Now

Energy & Utilities CX E-Book

A 5-Step Model for CX Excellence in Energy and Utilities

If you’re in energy and utilities, you’re entering a new era. How can your business differentiate amid agile competitors and disruptive technologies? Many in the industry are already responding—and seeing results.

Download Now

Five Steps For Retail Banks to Win on Customer Experience

In this report, you’ll learn how leading retail banks win with CX to create lifetime customer value, profitability, and differentiation.

Download Now

Retail CX: A Five-Step Model for Excellence

Learn how retailers can adapt, keep customers happy, and win in a new era of omnichannel customer experience.

Download Now

How to Measure Digital Contribution

New research: how to measure the contribution of your digital channels to your overall business.

Download Now