ForeSee E-Books

Our e-book series examines the business impact of customer experience across different channels and industries and gives you the exact steps to get CX right.


Energy & Utilities CX E-Book

A 5-Step Model for CX Excellence in Energy and Utilities

If you’re in energy and utilities, you’re entering a new era. How can your business differentiate amid agile competitors and disruptive technologies? Many in the industry are already responding—and seeing results.

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Five Steps For Retail Banks to Win on Customer Experience

In this report, you’ll learn how leading retail banks win with CX to create lifetime customer value, profitability, and differentiation.

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Retail CX: A Five-Step Model for Excellence

Learn how retailers can adapt, keep customers happy, and win in a new era of omnichannel customer experience.

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How to Measure Digital Contribution

New research: how to measure the contribution of your digital channels to your overall business.

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E-Book: Accelerate Your CX Journey

Discover the 3-step approach to CX measurement maturity that ForeSee clients are using to tackle the cross-channel contribution puzzle.

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