For Customer Experience Professionals and the Verint Experience Management community.
Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.
Learn how to measure the entire customer journey and get the most out your CX investment. Check out our upcoming or recorded webinars here.
FEATURED | November 17, 2021
Customer journeys are complex—and that intricacy is only amplified when customer experience and customer service data live in silos. In fact, 80% of companies report problematic data silos holding back their organizations. Your organization is likely already collecting customer experience data across a host of channels and touchpoints, including digital, contact center, brick-and-mortar, and more. Meanwhile, your contact […]
CX Best Practices, CX Strategy
November 10, 2021
CX Best Practices, CX Strategy, Healthcare
October 21, 2021
CX Best Practices, CX Strategy, Healthcare
September 28, 2021
CX Best Practices, CX Strategy, Healthcare
July 28, 2021
Company News, CX Strategy, ROI of CX
May 21, 2021
Client Voices, CX Best Practices, Energy & Utilities
May 21, 2021
Banking, Client Voices, CX Best Practices
May 12, 2021
Company News, CX Strategy, Products