Blog
For Customer Experience Professionals and the Verint Experience Management community.
Research
Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.
Webinars
Learn how to measure the entire customer journey and get the most out your CX investment. Check out our upcoming or recorded webinars here.
FEATURED | November 17, 2021
Connecting Customer Experience and Customer Service Data: The Key to Winning in Today’s Competitive Landscape
Customer journeys are complex—and that intricacy is only amplified when customer experience and customer service data live in silos. In fact, 80% of companies report problematic data silos holding back their organizations. Your organization is likely already collecting customer experience data across a host of channels and touchpoints, including digital, contact center, brick-and-mortar, and more. Meanwhile, your contact […]
CX Best Practices, CX Strategy
November 10, 2021
Research: Younger People Need More Help Understanding Health Insurance Policies
CX Best Practices, CX Strategy, Healthcare
October 21, 2021
Health Insurance Customer Experience: A Generational Breakdown
CX Best Practices, CX Strategy, Healthcare
September 28, 2021
4 Ways Health Insurance Companies Can Provide a Better Member Experience—Backed by Research
CX Best Practices, CX Strategy, Healthcare
July 28, 2021
Verint Honored with Metrigy MetriStar Top Provider Award for Voice of the Customer Platforms
Company News, CX Strategy, ROI of CX
May 21, 2021
Engage21 Session from UGI Utilities: Creating a Customer-Driven Experience During a Crisis
Client Voices, CX Best Practices, Energy & Utilities
May 21, 2021
CX Leadership: A Conversation with Jason Huffman of Atlantic Union Bank
Banking, Client Voices, CX Best Practices
May 12, 2021
New Forrester Report Names Verint as a Strong Performer in Customer Feedback Management
Company News, CX Strategy, Products