For Customer Experience Professionals and the Verint Experience Management community.


Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.


Learn how to measure the entire customer journey and get the most out your CX investment. Check out our upcoming or recorded webinars here.

May 21, 2021

Engage21 Session from UGI Utilities: Creating a Customer-Driven Experience During a Crisis

Client Voices, CX Best Practices, Energy & Utilities

May 21, 2021

Shoe Carnival: A 90 Day Transformation

Client Voices, CX Best Practices, Events

May 21, 2021

CX Leadership: A Conversation with Jason Huffman of Atlantic Union Bank

Banking, Client Voices, CX Best Practices

February 26, 2021

New McKinsey CX Recommendations Align with Verint’s Time-Tested Predictive Approach

CX Best Practices, CX Strategy, ROI of CX

February 11, 2021

2020 Retail CX: Who Thrived, Who Survived, & How to Succeed in ‘21

CX Best Practices, CX Strategy, NPS

December 17, 2020

Retail Holiday CX Data: 3 Trends and 3 Tips

CX Best Practices, NPS, Research & CX Data