Blog

For Customer Experience Professionals and the Verint Experience Management community.

Research

Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.

Webinars

Learn how to measure the entire customer journey and get the most out your CX investment. Check out our upcoming or recorded webinars here.

November 10, 2021

Research: Younger People Need More Help Understanding Health Insurance Policies

CX Best Practices, CX Strategy, Healthcare

October 21, 2021

Health Insurance Customer Experience: A Generational Breakdown

CX Best Practices, CX Strategy, Healthcare

September 28, 2021

4 Ways Health Insurance Companies Can Provide a Better Member Experience—Backed by Research

CX Best Practices, CX Strategy, Healthcare

May 21, 2021

Engage21 Session from UGI Utilities: Creating a Customer-Driven Experience During a Crisis

Client Voices, CX Best Practices, Energy & Utilities

May 21, 2021

Shoe Carnival: A 90 Day Transformation

Client Voices, CX Best Practices, Events

May 21, 2021

CX Leadership: A Conversation with Jason Huffman of Atlantic Union Bank

Banking, Client Voices, CX Best Practices