The Digital Journey: New Rules for Retail
Digital customer experience is changing the retail journey. See what customers want, why personalization is so important, and how a good digital experience pays off for retailers.
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The ForeSee Digital Experience Index (DXI) and NPS Rankings, Q3 2018
It’s a digital world—see which brands deliver the best experiences to customers. The ForeSee DXI ranks 50 leading sites based on input from 12,500 consumers and provides insight into what it takes to delight in digital.
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Retail Snapshot: Digital CX and Holiday Spending
See how the shift to digital is impacting holiday shopper behaviors across the journey, and how a good digital customer experience is driving increased spending across all channels.
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A Bright Spot for Utilities: Mobile CX Saves Millions
Utility consumers want digital services they can rely on. See how using mobile to optimize the utility customer journey improves satisfaction and leads to big potential savings for providers.
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The ForeSee Experience Index: E-Government (January – June 2018)
See what the rankings say about the state of digital in the federal government. Also, learn more about how ForeSee can help agencies meet new guidance from Office of Management and Budget (OMB) on customer feedback requirements.
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The ForeSee Experience Index: Retail NPS® & Satisfaction Report, Q2 2018
Analyzing data from 40,000 shopper surveys, our quarterly report ranks 100 U.S., U.K., and Canadian retail brands on both NPS and customer satisfaction and shows how customer-journey behaviors are impacting the industry.
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ForeSee Research
Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.