ForeSee Research

Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.


ForeSee Experience Index: E-Gov (July –December 2018)

From filing patents to researching health concerns, expectations are rising for the federal digital experience. See how citizens rank 100 federal digital and mobile experiences in our latest report.

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Digital Experience Index and NPS Rankings—Q4 2018

Expectations are high for digital experience. See how consumers rank the 50 most popular sites in the U.S., including Netflix, PayPal, Instagram, and Walmart.

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The Digital Journey: New Rules for Retail

Digital customer experience is changing the retail journey. See what customers want, why personalization is so important, and how a good digital experience pays off for retailers.

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The ForeSee Digital Experience Index (DXI) and NPS Rankings, Q3 2018

It’s a digital world—see which brands deliver the best experiences to customers. The ForeSee DXI ranks 50 leading sites based on input from 12,500 consumers and provides insight into what it takes to delight in digital.

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Retail Snapshot: Digital CX and Holiday Spending

See how the shift to digital is impacting holiday shopper behaviors across the journey, and how a good digital customer experience is driving increased spending across all channels.

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A Bright Spot for Utilities: Mobile CX Saves Millions

Utility consumers want digital services they can rely on. See how using mobile to optimize the utility customer journey improves satisfaction and leads to big potential savings for providers.

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