ForeSee Research

Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.


The ForeSee Experience Index: Retail CX Insights

What do customers want from store, web, and mobile experiences? How are those needs shaping the future of retail CX? Read our report to find out what strategies are working, and what brands are coming out on top.

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The ForeSee Methodology: A Causal and Predictive Analytics Framework that Links Customer Experience with Business Outcomes

Learn why the ForeSee Methodology is the only causal framework that links CX improvements to business outcomes.

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The ForeSee Experience Index (FXI) – Retail CX Rankings

Who’s winning and losing with retail CX? And what brands are using their reputations to attract and keep customers? Find out in the ForeSee Experience Index (FXI): Retail CX Rankings, our definitive look at the world’s top retailers, as determined by 40,000 shoppers.

TOPICS: Web, Mobile, Stores, Multichannel, Retail & E-Commerce

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FXI E-Gov Q3 2017

The ForeSee Experience Index (FXI): E-Gov (Q3 2017)

The 57th consecutive FXI: E-Government explores citizens’ experience with federal e-government, including websites and mobile apps, in Q3 of 2017. Over 180,000 citizen responses were collected, providing valuable insights into the benefits of providing a positive e-gov citizen experience.

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FXI Banking Report

ForeSee Experience Index (FXI): Banking Report

According to the FXI: Banking report, branches still matter, defection remains a risk, and consumers have an increasing interest in fintech services from traditional banks.

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E-Gov Report Q2 2017

The ForeSee Experience Index (FXI): E-Gov (Q2 2017)

The 56th consecutive FXI: E-Government explores citizens’ experience with federal e-government, including websites and mobile apps, in Q2 of 2017. Over 182,000 citizen responses were collected, providing valuable insights into the benefits of providing a positive e-gov citizen experience.

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