ForeSee Research

Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.

Verint Experience Index: Retail

See how brands like Amazon, Target, and Walgreens rank on customer experience, plus get insights into digital satisfaction, NPS, and omnichannel drivers. 

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Verint Experience Index: E-Gov H2 2019

See the federal site rankings. Also, learn more about how Verint’s CX Value Chain can help agencies move from improvements to transformation.

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Verint Experience Index: Contact Center CX and the Omnichannel Journey

Which brands get top marks from consumers on contact center experiences? See how 25 leaders in banking, cable, health insurance, property/casualty, and telecom rank on satisfaction and NPS®.

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Verint Experience Index: E-Gov (January-June 2019)

See how 100 federal digital experiences stack up and how agencies can improve CX to exceed A-11 mandates, in our latest E-Gov report.

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Digital Experience Index, Insurance and Popular Sites

Exceptional digital CX attracts and keeps customers. See how 25 popular sites like Amazon and Netflix and 20 insurance sites like Geico and Humana rank on satisfaction and NPS®.

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Forrester Report: The Top 10 Trends Among VoC Leaders, 2019

Discover the secrets to a best-in-class Voice of Customer program and how CX leaders make them work within the constraints of their organizations.

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