ForeSee Research

Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.

Verint Experience Index: Contact Center CX and the Omnichannel Journey

Which brands get top marks from consumers on contact center experiences? See how 25 leaders in banking, cable, health insurance, property/casualty, and telecom rank on satisfaction and NPS®.

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Verint Experience Index: E-Gov (January-June 2019)

See how 100 federal digital experiences stack up and how agencies can improve CX to exceed A-11 mandates, in our latest E-Gov report.

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Digital Experience Index, Insurance and Popular Sites

Exceptional digital CX attracts and keeps customers. See how 25 popular sites like Amazon and Netflix and 20 insurance sites like Geico and Humana rank on satisfaction and NPS®.

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Forrester Report: The Top 10 Trends Among VoC Leaders, 2019

Discover the secrets to a best-in-class Voice of Customer program and how CX leaders make them work within the constraints of their organizations.

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Digital Experience Index, Popular and Banking Sites—Q1 2019

Every business competes on digital experience. See how 25 popular sites and 25 top banking brands rank on satisfaction and NPS® according to customers themselves.

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The Forrester Wave™: Digital Voice-Of-The-Customer (VoC) Specialist Platforms, Q2 2019

Forrester published its first-ever Wave report on Digital VoC Specialist Platforms, naming ForeSee as one of the top providers “that matter.” Learn how companies work with Digital Voice of Customer Platforms to deliver best-in-class digital experiences.

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