ForeSee Research

Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.


The ForeSee Experience Index (FXI): E-Gov (Q1 2017)

The 55th consecutive FXI: E-Government explores citizens’ experience with federal e-government, including websites and mobile apps, in Q1 of 2017. Over 200,000 citizen responses were collected, providing valuable insights into the benefits of providing a positive e-gov citizen experience.

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The ForeSee Experience Index (FXI): E-Gov (Q4 2016)

The 54th consecutive FXI: E-Government explores citizens’ experience with federal e-government, including websites and mobile apps, in Q4 of 2016. Over 200,000 citizen responses were collected, providing valuable insights into the benefits of providing a positive e-gov citizen experience.

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The ForeSee Experience Index (FXI) – 2016 U.K. Retail Edition

Which UK retailers are providing exceptional shopper experiences? How has the omnichannel customer journey changed? Find out in the 2016 ForeSee Experience Index: the definitive annual study of the customer experience with top retail brands during the Christmas shopping season.

TOPICS: Web, Mobile, Stores, Multichannel, Retail & E-Commerce

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The ForeSee Experience Index (FXI): 2016 U.S. Retail Edition

Which US retailers are providing exceptional shopper experiences? How has the omnichannel customer journey changed? Find out in the 2016 ForeSee Experience Index: the definitive annual study of the customer experience with top retail brands during the holiday shopping season.

TOPICS: Web, Mobile, Stores, Multichannel, Retail & E-Commerce

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The ForeSee E-Government Satisfaction Index (Q3 2016)

Read 53rd consecutive E-Government Satisfaction Index report to find out which organizations are getting it right, and where changes can be made to drive outcomes that are good for both citizens and government.

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