ForeSee Research

Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.


FXI Banking Report

ForeSee Experience Index (FXI): Banking Report

According to the FXI: Banking report, branches still matter, defection remains a risk, and consumers have an increasing interest in fintech services from traditional banks.

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E-Gov Report Q2 2017

The ForeSee Experience Index (FXI): E-Gov (Q2 2017)

The 56th consecutive FXI: E-Government explores citizens’ experience with federal e-government, including websites and mobile apps, in Q2 of 2017. Over 182,000 citizen responses were collected, providing valuable insights into the benefits of providing a positive e-gov citizen experience.

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NPS Benchmarks Report

2017 Net Promoter Score Report

New Report: Find out how top retailers stack up in terms of NPS

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The ForeSee Experience Index (FXI): E-Gov (Q1 2017)

The 55th consecutive FXI: E-Government explores citizens’ experience with federal e-government, including websites and mobile apps, in Q1 of 2017. Over 200,000 citizen responses were collected, providing valuable insights into the benefits of providing a positive e-gov citizen experience.

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The ForeSee Experience Index (FXI): E-Gov (Q4 2016)

The 54th consecutive FXI: E-Government explores citizens’ experience with federal e-government, including websites and mobile apps, in Q4 of 2016. Over 200,000 citizen responses were collected, providing valuable insights into the benefits of providing a positive e-gov citizen experience.

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