ForeSee Research

Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.


NPS Benchmarks Report

2017 Net Promoter Score Report

New Report: Find out how top retailers stack up in terms of NPS

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The ForeSee Experience Index (FXI): E-Gov (Q1 2017)

The 55th consecutive FXI: E-Government explores citizens’ experience with federal e-government, including websites and mobile apps, in Q1 of 2017. Over 200,000 citizen responses were collected, providing valuable insights into the benefits of providing a positive e-gov citizen experience.

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The ForeSee Experience Index (FXI): E-Gov (Q4 2016)

The 54th consecutive FXI: E-Government explores citizens’ experience with federal e-government, including websites and mobile apps, in Q4 of 2016. Over 200,000 citizen responses were collected, providing valuable insights into the benefits of providing a positive e-gov citizen experience.

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The ForeSee Experience Index (FXI) – 2016 U.K. Retail Edition

Which UK retailers are providing exceptional shopper experiences? How has the omnichannel customer journey changed? Find out in the 2016 ForeSee Experience Index: the definitive annual study of the customer experience with top retail brands during the Christmas shopping season.

TOPICS: Web, Mobile, Stores, Multichannel, Retail & E-Commerce

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The ForeSee Experience Index (FXI): 2016 U.S. Retail Edition

Which US retailers are providing exceptional shopper experiences? How has the omnichannel customer journey changed? Find out in the 2016 ForeSee Experience Index: the definitive annual study of the customer experience with top retail brands during the holiday shopping season.

TOPICS: Web, Mobile, Stores, Multichannel, Retail & E-Commerce

Download Now