ForeSee Research

Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.


Forrester Report: The Top 10 Trends Among VoC Leaders, 2019

Discover the secrets to a best-in-class Voice of Customer program and how CX leaders make them work within the constraints of their organizations.

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Digital Experience Index, Popular and Banking Sites—Q1 2019

Every business competes on digital experience. See how 25 popular sites and 25 top banking brands rank on satisfaction and NPS® according to customers themselves.

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The Forrester Wave™: Digital Voice-Of-The-Customer (VoC) Specialist Platforms, Q2 2019

Forrester published its first-ever Wave report on Digital VoC Specialist Platforms, naming ForeSee as one of the top providers “that matter.” Learn how companies work with Digital Voice of Customer Platforms to deliver best-in-class digital experiences.

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ForeSee Experience Index: E-Gov (July –December 2018)

From filing patents to researching health concerns, expectations are rising for the federal digital experience. See how citizens rank 100 federal digital and mobile experiences in our latest report.

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Digital Experience Index and NPS Rankings—Q4 2018

Expectations are high for digital experience. See how consumers rank the 50 most popular sites in the U.S., including Netflix, PayPal, Instagram, and Walmart.

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The Digital Journey: New Rules for Retail

Digital customer experience is changing the retail journey. See what customers want, why personalization is so important, and how a good digital experience pays off for retailers.

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