The ForeSee American Employee Study
Read our report to learn about employee attitudes and behaviors. Our proven and patented cause-and-effect methodology is used to find the answers to the questions behind employee satisfaction.
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The ForeSee Experience Index (FXI): Net Promoter Score℠ Report
Analyzing input from 40,000 shoppers about 50 of the world’s top brands, the FXI: Net Promoter Score Report ranks retail brands on their omnichannel NPS®, showing you who’s winning and who’s coming up short—on store, web, and mobile channels.
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The ForeSee Experience Index (FXI): Utilities CX Insights
Utility providers face new consumer expectations around transparency, digital tools, and personalized services and information. Find out how 25 leading companies rank on customer experience in our first ForeSee Experience Index for the utility industry.
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The ForeSee Experience Index (FXI): E-Gov (Q4 2017)
The 58th consecutive FXI: E-Government explores citizen experiences with federal websites and mobile apps in Q4 of 2017. Over 200,000 citizen responses were collected, providing valuable insights into the benefits of providing a positive e-gov citizen experience.
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The ForeSee Experience Index (FXI): Retail CX Insights
What do customers want from store, web, and mobile experiences? How are those needs shaping the future of retail CX? Read our report to find out what strategies are working, and what brands are coming out on top.
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The ForeSee Methodology: A Causal and Predictive Analytics Framework that Links Customer Experience with Business Outcomes
Learn why the ForeSee Methodology is the only causal framework that links CX improvements to business outcomes.
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ForeSee Research
Our research examines the business impact of customer experience across a variety of channels and industries. From industry benchmarks to customer experience best practices, we help you understand who’s doing it right and how you compare.